Smart meter myths busted

There’s been speculation in the news about smart meter dangers, so let us tell you the facts.

Can smart meters save me money?

They certainly can help you, but they can’t do it alone. Alongside some simple energy saving tips, smart meters make it much easier for you to take control of your energy use. This means you won't need to worry about overestimated bills, because smart meters keep us updated with your actual readings.

Is my data safe?

Absolutely. Your energy data is transmitted straight to us using a dedicated secure wireless network, lowering the risk of a smart meter hack.

The infrastructure that handles your smart meter data is provided by The Data Communications Company which is regulated by Ofgem.  

Can I move suppliers if I have a smart meter?

Yes, you're free to move energy supplier at any time and we’ll do everything we can to ensure you continue to receive the benefits of smart metering. However, this service may be limited or a new supplier may not support smart meters. From the end of 2018, we've been rolling out second-generation SMETS2 smart meters, which mean you’ll stay smart even if you switch. But, don’t worry if you have one of our SMETS1 meters, from September 2019 we’ll be updating meters remotely, so they operate as SMETS2.

I rent, so can I get a smart meter?

Yes, you can. As long as you pay your energy bills and they’re addressed to you. Though you technically don’t have to ask for permission, it’s a good idea to discuss it with your landlord.

Are smart meters safe?

Yes. Our smart meters are made to strict UK and EU product safety laws and have undergone the most rigorous safety testing regimes.

Are smart meters bad for health?

No. Your exposure to radio waves from smart meters is well within guideline limits, and lower than from your WiFi or mobile phone. Public Health England issued a statement to confirm they see no health risks from smart meters.

Read more on gov.uk Read more on gov.uk

Do I have to have a smart meter?

No, it’s up to you, but we’ll install it for free and it could help you save on your business energy. We’re rolling smart meters out across the nation to lots of happy customers and the sooner you have your smart meter installed, the sooner your business can start to appreciate the benefits they offer.

How safe is smart meter installation?

Our smart meters are always installed by our trained expert engineers. We install in accordance with the Smart Meter Installation Code of Practice (SMICoP) – which is the industry standard. It means you can rely on the highest standard of service and safety.

Half-hourly meters

Get meters which will automatically record your meter data every half-hour, so you can review your energy use through the day and make changes accordingly.

More about half-hourly meters

Moving premises

We provide a quick and easy way to transfer your gas and electricity supply when your business moves premises.

More about moving premises

Renew your contract

You have a number of options to choose from when your contract is due to end. Let us guide you through the process.

More about contract renewals