Smart meter myths busted

They certainly can help you, but they can’t do it alone. Alongside some simple energy saving tips, smart meters make it much easier for you to take control of your energy use. This means you won't need to worry about overestimated bills, because smart meters keep us updated with your actual readings.

Yes, you're free to move energy supplier at any time and we’ll do everything we can to ensure you continue to receive the benefits of smart metering. However, this service may be limited or a new supplier may not support smart meters. From the end of 2018, we've been rolling out second-generation SMETS2 smart meters, which mean you’ll stay smart even if you switch. But, don’t worry if you have one of our SMETS1 meters, from September 2019 we’ll be updating meters remotely, so they operate as SMETS2.

Yes. Our smart meters are made to strict UK and EU product safety laws and have undergone the most rigorous safety testing regimes.

No, it’s up to you, but we’ll install it for free and it could help you save on your business energy. We’re rolling smart meters out across the nation to lots of happy customers and the sooner you have your smart meter installed, the sooner your business can start to appreciate the benefits they offer.