You can set up a monthly payment that gets taken automatically from your bank account. Make sure you give us up to date meter readings so your bills are as accurate as possible and we don’t have to use estimated readings instead.
What are the benefits of setting up a Direct Debit?
When you set up a Direct Debit, we may be able to give you a discounted price that we calculate automatically when confirming your monthly payment amount. If you cancel your Direct Debit, you’ll start paying the higher price that’s stated in your contract.
Fixed Direct Debit
If you choose to pay by Fixed Direct Debit, we can set it up to be paid over 12 months. We’ll need regular meter readings from you to make sure your payments are as accurate as possible.
Variable Direct Debit
If you’ve had cash flow problems lately but are now able to pay the balance you owe, you can switch to a Variable Direct Debit. All you need to do is make a one-off claim first and then you can set up your new payment method.
Can I delay my first payment instalment?
If you set up a payment plan but need to delay the first instalment, we can discuss delaying it according to your business needs.
Can I make payments in different amounts?
Yes, if you need to, your first few payments could be smaller than the remaining ones.
Can I extend my payment plan?
We can extend a payment plan up to 20 instalments. This is also known as a Promise to Pay, which means that it won’t be automatically taken from your account like a Direct Debit. You’ll need to go online each month and make a payment via your account.
What should I do if my account’s been closed?
If your account’s been closed, or if you’re no longer an E.ON customer, and you still have a balance you need to pay back, call us to set up a Promise to Pay plan. You’ll still be able to make payments online via your account.