Financial difficulty

We've written this advice for our small business customers. For larger businesses, read our advice if you’re currently behind with your payments.

I’m struggling to keep up with my energy bills. What are my options?

If there's debt on your account, there are a few things we can do to help:
  • Set up a monthly Direct Debit payment, either in fixed or variable instalments
  • We may be able to delay your first payment instalment
  • We can set up a payment plan with varying instalment amounts
  • If you set up a payment plan, we can extend it if necessary
  • We could install a Pay As You Go meter for you
  • Email our Debt Team at [email protected].

Tell me about Direct Debit payments.

You can set up a monthly payment that gets taken automatically from your bank account. Make sure you give us up to date meter readings so your bills are as accurate as possible and we don’t have to use estimated readings instead.

What are the benefits of setting up a Direct Debit?

When you set up a Direct Debit, we may be able to give you a discounted price that we calculate automatically when confirming your monthly payment amount. If you cancel your Direct Debit, you’ll start paying the higher price that’s stated in your contract.

Fixed Direct Debit

If you choose to pay by Fixed Direct Debit, we can set it up to be paid over 12 months. We’ll need regular meter readings from you to make sure your payments are as accurate as possible.

Variable Direct Debit

If you’ve had cash flow problems lately but are now able to pay the balance you owe, you can switch to a Variable Direct Debit. All you need to do is make a one-off claim first and then you can set up your new payment method.

Can I delay my first payment instalment?

If you set up a payment plan but need to delay the first instalment, we can discuss delaying it according to your business needs.

Can I make payments in different amounts?

Yes, if you need to, your first few payments could be smaller than the remaining ones.

Can I extend my payment plan?

We can extend a payment plan up to 20 instalments. This is also known as a Promise to Pay, which means that it won’t be automatically taken from your account like a Direct Debit. You’ll need to go online each month and make a payment via your account.

What should I do if my account’s been closed?

If your account’s been closed, or if you’re no longer an E.ON customer, and you still have a balance you need to pay back, call us to set up a Promise to Pay plan. You’ll still be able to make payments online via your account.

What other help can I get if I’m in debt?

  • Business Debtline offers debt support for business customers 
  • Step Change is a debt charity that has a lot of information for self-employed people
  • The government can offer help and support for businesses
  • The government also has advice for businesses that are struggling due to COVID-19
  • Call us on 0345 301 5897. We're here from Monday to Friday 9am to 5pm. If you need help and support, we're here.

I'm a large business customer and struggling to keep up with my bills. What should I do?

Please contact us on 0800 0150212. We’re here between 9am and 4pm Monday to Friday.