If you pay by fixed monthly Direct Debit it’s normal for your account to be in credit at certain points of the year as the amount of energy you use may vary. This option lets you spread out the cost, by paying a fixed amount each month and building up a credit to help with the months where you consume more.Â
You can still request a refund, we'll ask you for a meter reading and warn you that your future Direct Debit payments may need to change. We may complete a review of your payment amount at the time we process the refund, this is because we try to get your balance as close to zero as we can by your annual review.
If you pay by cash or cheque, your credit will automatically be taken off your next bill.
If you still want a refund we’ll need to make sure you’re billed up to date, so you’ll need to provide us with an actual meter reading. You can submit your meter reading online or by calling us on 0345 055 0065. Please take the reading before getting in touch, as we’ll ask for this first. We're here from Monday to Friday 9am to 5pm.