Disconnections

What do I need to do if I'm demolishing my property?

If you're demolishing your property, please give us a call on 0115 995 5019 and we’ll talk through what you need to do, and when.

What if I’m renovating my property and need the power turning off?

We no longer offer a same day service (turning the power off and then going back to turn it on again). Instead, we can:

  • Fit an isolator
  • Remove the fuse, and return on another day to put it back in.

These services are only available to E.ON customers, and charges may vary depending on the service you require.

Business customers can call us 0115 995 5019 to find out more.

Is there a charge for having the gas and electricity disconnected?

Yes, this charge is from your distribution company, and they'll send you a quote once they've received the information from us.

How long will it take for my gas and electricity services to be removed?

This depends on the amount and type of work being carried out by the distribution company. You need to ring us on 0115 995 5019 to get started.

Do I have to have the gas and electricity supplies removed or are there any other options?

Yes, you might want to consider a service alteration, this involves the services to your property being moved to a different position. This still costs money and needs carrying out by your distribution company, but avoids disconnection and removal of the services.

You can contact the distribution company for your area directly for this to be carried out, and to get a quotation.

If I have my gas or electricity disconnected, does the meter need removing as well?

Yes, we'll arrange for the meter operator to visit the site and remove the meter once you've contacted us. Please allow 10 working days for this work to be carried out.

Under what circumstances can my energy supply be cut off?

We reserve the right to disconnect your energy for continued non-payment. We will also disconnect your energy supply if you’ve asked us to, or to enable our engineers to make safe any part of the network if we find evidence of tampering.

The local Distribution Network Operator may tell you to stop taking gas during a gas supply emergency and during a power emergency they may have to turn off your electricity for a specific period of time.

Before any disconnection due to non-payment, a number of letters will be sent and outbound calls made, requesting that you contact us urgently.