New connections and changing suppliers

To find out who supplies your electricity you'll need to call your local distribution company. The number you need to call depends on where your new building is:

Northern Scotland - 0800 048 3515

Central and Southern Scotland - 0330 101 0300

North West England - 0800 195 4141

North East England - 0845 070 7172

Merseyside and North Wales - 0330 101 0300

South Wales, Midlands and South West England - 0845 601 5972

London, East and South East - 0845 601 4516

South England - 0845 026 2554

For new connections, meters are provided free of charge. There’s a small charge for meter relocations and upgrades. Please contact us on

0333 202 4920

If you need to give notice and don’t, your switch will be cancelled. To help make sure your switch goes as smoothly as possible, please clear any outstanding bills with your existing supplier straight away.

We need specific information in order to process your application so that we can understand the requirements for your gas supply and meter.

They’re responsible for maintaining the network of cables across the country. Each area of the UK has a different distribution company that looks after the cable network in that area.

If you already have a meter at the premises, you’ll already have an MPAN. It can be found on your previous bills. Alternatively, you can contact your local distribution company.

This is required for supplies above 110kVA and is an agreement between you and the meter operator for the rental and maintenance of the meter. There’s a charge for the service, which varies between meter operators. Without an agreement, we can't install a meter.