Reading my meter
If you need more assistance with reading your meter, you can find out more using the information on this page.
How to read your meter
If you have an electricity single rate smart meter, the display will automatically show the reading.
If you have an electricity multi-rate smart meter, press and release the blue display button and this will show rate two. To find out if you have a multi rate meter, please look at your latest bill. You'll be able to see if there are different charges for the day and night usage.
For gas smart meters, press and hold the red button A for five-to-10 seconds. This will then display ‘Credit ON’. Press and release button A, and the meter will display the reading.
How do I read my mechanical meter?
Meters with rotating counters (mechanical meters)
Write down the numbers shown on the display, reading from left to right. Don’t include the red numbers (unless there's a number 1 above the number), any numbers with a red border or numbers after the decimal point. If you give a reading with these numbers, then it may mean your bill is delayed or inaccurate.
Meters with a digital display
Meters with a digital display screen (digital meters)
To read this type of meter you need to press the button on the front of your meter. The colour of this button can vary depending on the type of meter you have.
Each time you press the button a different display will show. Note down everything that's displayed. Meter readings will be displayed next to a letter or number to show which rate the reading is for. These are normally, R1 or R2, 1 or 2, L or N, Low or Normal, and are followed by kWh. On some meters the current active rate will have an 'A' next to it, or the 'A' will be flashing on the display.
Some meters with digital displays will change between the readings automatically every few seconds. If your meter does this, please take extra care when you take a reading.
How do I read my dial meter?
Meters with clock-style dials (dial meters)
Read the dials from left to right, starting with the dial with the highest number above it. This is usually 10,000 or 100,000. If the pointer is in between two numbers, always use the lower number, except when the pointer is between nine and zero – in this case, use the number nine.
Each dial will turn in the opposite direction, so if your first dial turns clockwise, the second dial will turn anticlockwise. Be sure to remember this when recording your reading, as otherwise you may take an incorrect reading.
All you need to know about meters, including the different types and how to read them.
Problems with my meter
Advice on what to do when your meter isn't working properly, or if it's causing an issue with your bill.
Everything you need to know about smart meters for your business.