We’re sorry about this. It may be because your smart meter hasn’t been able to talk to us and send us your readings. A weak signal or a blocked meter* could be the cause of this. It doesn’t mean your meter's broken, so we’ll try again next time and let you know if we’re having any more problems getting readings from your meter.
*Items around your meter may block the mobile signals required for a reading to be sent. Please clear the space around your meter and If you have something that can’t be moved, please call us on 0345 055 0065 to see if we can help. We're here from Monday to Friday 9am to 5pm.
If you don't already have a smart meter, you can find out more here.