Installing your smart meter

Can I have a smart meter installed?

If you are interested in having a smart meter installed for your business, please call our dedicated customer service team on 0345 055 0065.

We will run a quick eligibility check to make sure your property and supply are suitable to have one of our current smart meters installed.

Where will the new smart meters be installed?

Most of the time, the smart meters can be installed in the same place as your old electricity meter. If this isn’t possible, or if you’d like them to be installed somewhere else, we’ll discuss the options available with you.

Will you be replacing my gas meter as well?

Yes, if you're a Dual Fuel customer we'll exchange your gas and electricity meters at the same time.

If we only supply your electricity, we’ll only be exchanging your electricity meter on our visit.

If you have a gas supply with another energy company then they should contact you separately about having a smart meter. If you move your gas supply to us, then we can arrange to change both your meters on the same visit.

What happens if the meter can’t be fitted on the day?

Sometimes we might not be able to go ahead with a smart meter installation on the day. If this is the case, our engineer will explain to you why we’re not able to fit your smart meter and the steps we’ll take to enable a smart meter to be installed at a later date.

How do I know that the meter installer is genuine?

We use our own, employed engineers and Morrison Utility Services engineers to carry out this work. They will produce identification when they call at your premises – please check this carefully before you let them in. If you’re in any doubt, you can check their identity by calling our Customer Contact Centre on 0345 055 0065.

How can I rearrange my smart meter installation appointment?

If you need to rearrange your appointment please give us a call on 0345 366 5974. We're open Monday to Friday 8am to 6pm.

What happens if the engineer can’t fit the meter on the day?

Sometimes we might not be able to go ahead with a smart meter installation on the day. If this is the case, our engineer will explain to you why we’re not able to fit the smart meter and the steps we’ll take to enable a smart meter to be installed at a later date.

Do I need to do anything before the appointment?

It’s helpful if you make sure the meter is easily accessible before our engineer arrives, so he/she can get to work straightaway. You should turn off all sensitive equipment such as computers and digital receivers so they’re not affected when the electricity supply is turned off.

Will my electricity supply be disrupted when you change the meter?

We’ll need to interrupt your supply, your electricity will only be off for half an hour. The complete installation process will take just one hour. We’re keen to minimise any disruption to your business, so we’ll discuss this with you when we book the installation appointment.

Why do you need to know if I have a three-phase supply before you install my new smart meter?

Unfortunately we're unable to install a smart meter for you at the moment if you've currently got a three-phase meter. We'll register your interest in smart meters and once we're able to fit a smart meter for you we'll get in touch to let you know.

You can find out if you've got a three-phase supply by checking your current meter, or by calling your local distribution company.