Direct Debit guarantee

More information about the Direct Debit Guarantee and how we calculate your payments

The Direct Debit Guarantee 


  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit, E.ON Energy Solutions Limited will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request E.ON Energy Solutions Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by E.ON Energy Solutions Limited or your bank or building society, you are
    entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when E.ON Energy Solutions Limited asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

More information about our Direct Debit policy

We've produced a guide to our Direct Debit policy to help explain how the scheme works and how we calculate your payments. View the Direct Debit policy PDF here.