Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.

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We'll call you back within five working days to check your eligibility, then book your free home visit. If you want to talk to us sooner, give us a call on 0330 400 1193 (we're here Monday to Friday, 9am to 5pm).