We'll contact you at the start of your ‘renewal window’. Some energy suppliers will automatically roll you onto a new fixed price plan unless you ask them not to, but we won't, and we'll do the right thing by letting you know you're coming to the end of your fixed plan. We'll also:
Remind you about key dates - so you don’t miss the opportunity to renew your plan.
Send you a clear renewal letter which will include your current consumption and unit rates to make it easier for you to compare offers
Give you flexibility – so you don’t miss out if you miss your renewal window and still want a new fixed price plan.