Contact us

Find the best way to get in touch.

We're here to help

Here are some options to help quickly sort your query. If your query is about an existing account, please use our online form.

Not happy about something?

We're sorry to hear you're not happy. Tell us what's gone wrong and we'll try to make things better. See how to make a complaint.

How to videos

Our step by step videos show you how to pay your bill, give us a meter reading plus lots more.

Watch our how to videos

Telephone numbers

If you would prefer to get in touch by calling us, you can find our telephone numbers here.

See telephone numbers

Complaints reports

Our complaints reports show how we've been dealing with your complaints.

Read our complaints reports