Contact us

We're here to help.

Live chat

We’re busy helping customers who are most in need and concerned about paying their bills. If your query is urgent or you’re struggling to pay your bill, we’ll connect you with someone as fast as we can.

In the meantime, why not see if you can find as answer in our frequently asked questions.

Chat now

You can email us, too

If we're not available to take a call or chat online, you can still get in touch by using our online form to email us.

Not happy about something?

We're sorry to hear you're not happy. Tell us what's gone wrong and we'll try to make things better. See how to make a complaint.

How to videos

Our step by step videos show you how to pay your bill, give us a meter reading plus lots more.

Watch our how to videos

Telephone numbers

If you would prefer to get in touch by calling us, you can find our telephone numbers here.

See telephone numbers

Complaints reports

Our complaints reports show how we've been dealing with your complaints.

Read our complaints reports