Contact us

We're here to help.

Live chat

We’re really sorry, but due to the spread of the coronavirus we can only respond to emergency requests. If your query isn’t an emergency please contact us in a few weeks.

If you need to talk to us about an emergency, chat to one of our advisors online, now.

Chat now

You can email us, too

If we're not available to take a call or chat online, you can still get in touch by using our online form to email us.

Not happy about something?

We're sorry to hear you're not happy. Tell us what's gone wrong and we'll try to make things better. See how to make a complaint.

How to videos

Our step by step videos show you how to pay your bill, give us a meter reading plus lots more.

Watch our how to videos

Telephone numbers

If you would prefer to get in touch by calling us, you can find our telephone numbers here.

See telephone numbers

Complaints reports

Our complaints reports show how we've been dealing with your complaints.

Read our complaints reports