Phone numbers

We're here to help

You can submit meter readings and make payments online. Get and use an online account to do even more – such as view your bills, switch your tariff or amend your Direct Debit.

If you have a prepayment meter

Call us on 0345 303 3040

If your enquiry is about Smart Pay As You Go

Call us on 0345 366 5996

For residential general enquiries

Call us on 0345 052 0000

For business enquiries

Call us on 0333 202 4586. We're here from 8am-6pm Monday to Friday.

If you're moving or have moved home

Prepayment Meter (card/key top up) 
0345 303 3040

Credit meter (you receive a bill) 
0345 303 3020

Smart meter (you have a separate display inside your house) 
0345 366 5976

If you’ve just changed supplier

Prepayment Meter (card/key top up) 
0345 302 3473

Credit meter (you receive a bill) 
0345 301 4905

If you have a Feed-in tariff

Call us on 0345 301 4884

To talk to us about boiler replacements or cavity wall insulation

Call us on 0330 400 1083. We're here from 8am to 8pm, Monday to Friday, and 10am to 6pm on Saturday.

To talk to us about a complaint

Call us on 0345 052 0000

To make a payment, give meter readings or for questions about your bill

Call us on 0345 052 0000

To receive letters and bills in Braille

Call us on 0333 202 4762. We're here from 8am-6pm Monday to Friday.

If you're deaf you can contact us on Minicom (textphone)

Call us on 0800 056 6560. We're here from 8am-6pm Monday to Friday.

If you're overseas and need to speak to us

Call us on +44(0) 115 870 4373

If you receive a call from any of these numbers, please let us know

Legal: 0800 077 3043

SMS (phone number presented in a text message): 0800 090 3943

Without Agents IVM: 0800 077 3044

With Agents: 0800 077 3051

DRV With Agents: 0800 077 3047

DRV Without Agents: 0800 077 3047

FDS Pre Court: 0800 077 3046

FDS Pre Warrant: 0800 077 3048