Phone numbers

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Phone numbers

If you're with us, or thinking about joining us, please contact us on 0345 052 0000. We're here from 8am to 8pm from Monday to Friday, and 8am to 6pm on Saturday.

Alternatively, depending on your query, you can also contact us on the numbers below. If our opening times are different, we'll let you know.

 

  • Emergency numbers

    The type of emergency you have will determine how you can get in touch with us:

    Electricity numbers

    Gas emergency

    Carbon monoxide emergency

  • Prepayment meter

    If you have a prepayment meter (you top up by key or card), please call us on

    0345 303 3040

     

  • Smart Pay As You Go

    If your enquiry is about Smart Pay As You Go (topping up online), please call us on 

    0345 366 5996

     

     

  • Contact us for customer enquiries

    If you're with us, or thinking about joining us,  please contact us on 0345 052 0000.

  • For business enquiries

    If you're a business energy user, call us on 0345 055 0065

    We're here from 8am-6pm Monday to Friday.

  • Moving home

    If you're moving or have moved home, please contact us on 0345 052 0000.

  • If you’ve just changed supplier

    If you've just switched to us from another supplier, call us on

    0345 301 4905

     

  • If you have a Feed-in Tariff (FiT)

    If you have a Feed-in Tariff, call us on

    0345 301 4884

     

    We're here from Monday to Friday 8am-8pm and 8am-4pm on Saturday.

  • For boiler replacements or cavity wall insulation

    To talk to us about boilers and cavity wall insulation, call us on 0330 400 1067

    We're here from 8am to 8pm, Monday to Friday, and 9am to 6pm on Saturday.

  • Complaints

    If you want to make a complaint, or talk to us about an existing complaint, call us on 0345 052 0000.

  • For payments, meter readings or questions about your bill

    To talk to us about making a payment, providing us with meter readings or if you have a question about your bill, call us on 0345 052 0000.

  • For letters and bills in Braille

    If you wish to receive letters or bills in braille, call us on 0345 052 0000.

  • If you're deaf or hard of hearing

    If you're deaf or hard of hearing, you can call the Minicom (textphone) on

    0800 056 6560

     

    We're here from 8am-6pm, Monday to Friday.

  • If you receive a call from any of these numbers, please let us know:

    Legal: 0800 077 3043

    SMS (phone number presented in a text message): 0800 090 3943

    Without Agents IVM: 0800 077 3044

    With Agents: 0800 077 3051

    DRV without Agents: 0800 077 3047

    FDS Pre Court: 0800 077 3046

    FDS Pre Warrant: 0800 077 3048