If you're with us, or thinking about joining us, please contact us on 0345 052 0000. We're here from 8am to 8pm from Monday to Friday, and 8am to 6pm on Saturday.
Alternatively, depending on your query, you can also contact us on the numbers below. If our opening times are different, we'll let you know.
The type of emergency you have will determine how you can get in touch with us.
If you have a prepayment meter (you top up by key or card), please call us on 0345 303 3040
Smart Pay As You Go
If your enquiry is about Smart Pay As You Go (topping up online), please call us on 0345 366 5996
Contact us for customer enquiries
If you're with us, or thinking about joining us, please contact us on 0345 052 0000.
For business enquiries
If you're a business energy user, call us on 0345 055 0065.
We're here from 8am-6pm Monday to Friday.
If you're moving or have moved home, please contact us on 0345 052 0000.
If you’ve just changed supplier
If you've just switched to us from another supplier, call us on 0345 301 4905
If you have a Feed-in Tariff (FiT)
If you have a Feed-in Tariff, call us on 0345 301 4884
We're here from Monday to Friday 8am-8pm and 8am-4pm on Saturday.
For boiler replacements or cavity wall insulation
To talk to us about boilers and cavity wall insulation, call us on 0330 400 1067.
We're here from 8am to 8pm, Monday to Friday, and 9am to 6pm on Saturday.
If you want to make a complaint, or talk to us about an existing complaint, call us on 0345 052 0000.
For payments, meter readings or questions about your bill
To talk to us about making a payment, providing us with meter readings or if you have a question about your bill, call us on 0345 052 0000.
For letters and bills in Braille
If you wish to receive letters or bills in braille, call us on 0345 052 0000.
If you're deaf or hard of hearing
If you're deaf or hard of hearing, you can call the Minicom (textphone) on 0800 056 6560
We're here from 8am-6pm, Monday to Friday.
If you receive a call from any of these numbers, please let us know:
Legal: 0800 077 3043
SMS (phone number presented in a text message): 0800 090 3943
Without Agents IVM: 0800 077 3044
With Agents: 0800 077 3051
DRV without Agents: 0800 077 3047
FDS Pre Court: 0800 077 3046
FDS Pre Warrant: 0800 077 3048