Coronavirus and E.ON

Thanks for bearing with us during the coronavirus outbreak. It’s been difficult for us all, but we’re now getting back to normal service.

We don’t want to keep you waiting so please either log in or register to use our online service to manage your query in the first place. You can pay your bill, leave a meter reading and manage your Direct Debit online. If you can’t get what you need online, then we’re here to help.

If you're from the NHS Test and Trace service and need to speak to us, please call 02476 192000.

We are COVID-19 Secure

We confirm we have complied with the government guidance for managing the spread of COVID-19. You can download our certificate here.
  • We have carried out a COVID-19 risk assessment and shared the results with the people who work here
  • We have cleaning, handwashing and hygiene procedures in line with guidance
  • We have taken all reasonable steps to help people work from home
  • We have taken all reasonable steps to maintain a 2m distance in the workplace, in your home and business
  • Where people cannot be 2m apart, we have done everything practical to manage transmission risk

Keeping you informed

We want it to be as easy as possible for you to get the information you need from us. We'll continue to provide regular updates via our Facebook and Twitter feeds and here on our website.

Smartphone app

Manage your E.ON account, make payments and provide meter readings on the go with our mobile app.

More about our smartphone app

Standards of service

We’re always working to give you the standards of service you expect and deserve. 

More about our standards of service

Extra help

Support and advice if you need a little extra help with managing your energy and bills.

See how we can help