Coronavirus and E.ON

We’re operating with fewer colleagues at the moment but want to make sure we can help our customers who need us most.

You can help us do this by keeping our phone lines free for people worried about paying their bills and either log-in or register to use the tools in your online account. However, if you do need to speak to us, we are here to help.

Advice and support online

If you're struggling to pay for your energy or top up your meter - or if you have an appointment booked with us, you should be able to find answers to your questions here.

Keeping you informed

We want it to be as easy as possible for you to get the information you need from us. We'll continue to provide regular updates via our Facebook and Twitter feeds and here on our website.


To ensure that we can be available for emergencies and that we're not putting anybody at unneccesary risk, we need to cancel some non-essential appointments.

We appreciate your understanding in these circumstances and will reschedule all cancelled appointments for the earliest reasonable time.