Contact us

General contact and customer service information for all E.ON departments

Emergencies

What to do if you smell gas, have a problem with your electricity supply or suspect a carbon monoxide leak. The type of emergency you have will determine how you can get in touch with us. 

Emergency Contact Information

Customer Services

E.ON Contact Numbers

Gas & Electricity customers

Home users :

  • EON Next: If you need to contact E.ON Next customer services about your home tariff or energy supply, please call the number below. Lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
    0808 501 5200
    hi@eonnext.com

Business users: 

 

E.ON Product Teams

Products & services

 

  • ECO4 & GBIS (Energy Company Obligation Scheme & Great British Insulation Scheme)
    0333 202 4422
  • GFS (Green Funding Solutions)
    0333 202 4820
  • Homes 4 Living
    Email the Homes 4 Living team
  • EV Charging (EV Chargers)
    0333 202 4417
  • Solar (Solar Panels & Batteries)
    0345 366 5981
  • ASHP (Air source heat pumps)
    0345 366 5981
  • Boilers (New Boilers & Boiler Replacements)
    0800 054 6250
  • SEG Tariff (via EonNext)
    0808 501 5218
  • Feed in tarrifs (Feed-in tarrif help)
    0808 501 5218
  • E.ON Heat 
    email E.ON Heat team

 

Accessible contact options

We take our customer service seriously, and we'll do our best to put things right as soon as we can. Contact us using Sign Live at https://www.eonnext.com/help/signlive for deaf or hard of hearing customers.

Or you can write to us at: E.ON Next Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR.

For all solar, boiler and air source heat pump enquiries: EEISL, Westwood Business Park, Westwood Way, Coventry CV4 8LG

We're proud to support The Institute of Customer Service’s Service with Respect Campaign

The health and wellbeing of our colleagues is of paramount importance to us. We have a zero tolerance approach to any form of abuse towards our people and would ask that you treat our employees with respect.

 

Further help

Making a complaint
E.ON Next residential help
E.ON Next business help

How do I contact E.ON by phone?

If you're a gas and/or electric customer, you'll need to speak to our team at E.ON Next. The contact number is 0808 501 5200. For all other enquiries, please visit this contact page to get to the right department. As our service offerings are so vast, we don't have a single switchboard for all of our services as there would be hundreds of options.