For further information about how we're helping our customers please see our dedicated page.
Prepayment and Smart Pay As You Go customers should also check this page for regular updates.Â
We’re now ready to continue installing smart meters after making changes to our installation process.
We have developed a no contact installation process which all our technicians will follow, see our smart meter pages for more information.Â
We're still working hard to assist customers who need a new boiler. Please see our dedicated page to see how we're managing installations.
We’re still open, we’ve just changed how we do things to keep you and our team safe. We can give you a quote over the phone for solar and storage; it takes about 30 minutes of your time. Get in touch if you’d like to find out more.
Get access to view your bills, give us your meter readings, check what tariffs we have available and much more when you register online.
We're continuing to regularly update the information on this page in line with government requirements so you know how we can help you during the pandemic.
You can also register and log in to your account to manage your account with us online.
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We’re always working to give you the standards of service you expect and deserve.Â
Support and advice if you need a little extra help with managing your energy and bills.
If you need guidance or more information, take a look at our most frequently asked questions in our help hub.Â
