I have a prepayment meter, I'm self-isolating, and I'm running low on energy - what should I do?
If your meter falls below the emergency credit for your heat meter, please call us on 0345 302 4312. Note that this number is for E.ON Heat customers only.
We’ll continually review this situation for our customers to help ensure we minimise any adverse impacts of self-isolation.
What else are you doing to help those who need it most and keep people safe?
It’s crucial we focus on supporting our most in-need customers and do all we can to help minimise the spread of the virus. In line with latest advice from government and health officials and to protect both its customers and colleagues, E.ON has also stopped all non-essential home visits from our engineers and installers, such as such as servicing your Heat Interface Unit (HIU).