Get help with your Feed-in Tariff (FiT).

We always want to make things easy for our customers at E.ON Next. To make sure you get your payments on time all we ask is that you complete our VAT self-billing form. This will enable us to produce an invoice on your behalf and send your payment straight away. All you’ll need to do is send us your readings each quarter.

Once we’ve set up your E.ON Next account and let you know your account number, we’ll ask that you fill in this VAT self-billing form.

No, your FiT payment and energy bills are separate and can't be offset against one another so you'll still need to pay your energy bill as normal.

If you have a system installed at your home to generate energy, such as solar panels and are planning to move house, you won’t get FiT payments any more. Payments are paid to whoever owns the property where the system is installed. If you move house, the new homeowner will receive the payments.

It depends on how you've set up your communications preference. If you've chosen to get emails, then we'll email you on the first day of the metering window window to ask you to send in your readings.

If you get everything by post, then please call us on 0808 501 5218 or email us at hi@eonnext.com and we'll add the reading for you.

You'll be paid after the meter reading window closes. We'll either issue a payment direct to your bank account or send you a cheque. It can take longer for you to receive your cheque than if you get paid directly into your bank account.

You'll just need to log in using your email address and password. If you have a FiT account and an electricity and gas account you can switch between them using the switch account button on your online account dashboard.

If you haven't got an online account, you can set one up.

We, as FiT licensees, are required every 2 years to verify generation and/or export meter readings from the installation's confirmation date. This is called Biennial Verification and is monitored by Ofgem.

Why do we do the inspection?

The inspection allows us to check the following:

• Confirming the information we hold on the accounts are accurate.

• There have been no faults or changes to the system

• Readings all fall in line so that there are no issues with payments going forward.

Our Biennial Verification process involves:

• If we have a Morrisons' colleague in the area, they'll pop round to do the checks as part of their meter reading visits.

• If they can't do that, i.e. if no-one is at home, then we'll email you that we'll try again.

• If that doesn't work then we'll get in touch with you to book a specific appointment.

• Once we have completed the visit, we'll contact if you there are any anomalies.

What happens if the checks can't be done?

• If we can't do the visual inspection and get valid meter readings, then your payments may be withheld until this can be done.

• Don't worry if your payments have been put on hold, you won't lose any. They'll be rolled over to your next payment window once we've done the visual inspection.

If your meter reading is much higher or lower than we're expecting, then we'll not be able to make a payment to you until you can send us a photo of the reading and serial number of the meter.

Once you've taken the photo, please send it to hi@eonnext.com and include your account number/FiT ID number in the subject line.

If you miss a FiT payment during this period, then we'll include it with your next payment provided we've got a meter reading for that date.

If you're selling your property with the solar installation included or are just selling the installation you need to let us know as soon as possible. You'll need to take a photo of the generation meter clearly showing the serial number and reading on the day you complete the sale, along with your forwarding address, to allow us to close your account.

Please email the photo to hi@eonnext.com, in the subject line please put your account number/FiT ID number. If this isn't done it will delay your final payment.

You will need to complete a Transfer of Ownership form and take a photo of the generation meter clearly showing the serial number and reading on the day you complete the purchase. You then need to send us the form and the relevant documents to hi@eonnext.com. In the subject line, please put your account number/FiT ID number. We'll then update your account.

If this isn't done it will delay your final payment.

A FiT installation is classed as a financial asset, which means that proof of ownership needs to be established. You'll need to provide the following:

• Proof of Ownership: This can be a Law Society property information form known as TA10 fixtures and fittings documents, a letter from solicitor on company headed paper clearly stating that the installation was included in the purchase of the property. Alternatively a letter from the previous owner confirming this transfer. It must contain full names and addresses.

• ID.

• Photo of the meter and reading.

• Proof of address (If not an E.ON customer).

In the event that ownership of the FIT installation changes due to a bereavement you will need to complete a bereavement form and return it to us along with the requested documentation:

• Death Certificate.

• Will or Grant of Probate.

• ID for executors/new generator.

• Proof of address if new generator is not an E.ON customer.

If you would like for us to be your FiT supplier, you will need to complete a switch form and send it to us with the requested documentation to hi@eonnext.com.

You can switch your FiT installation separately to your energy account, so they can be with different suppliers.

If you wish to leave us you'll need to contact your new chosen supplier. Your new FiT licensee will contact us to arrange a final meter reading and advise Ofgem. We'll arrange your final payment once your switch is complete. Your records with us will be closed and your new FiT licensee will commence payment from the date of your final meter reading to us.

Important: If you remove your solar panels you'll no longer be eligible for the FiT scheme or FiT payments. Please also be aware that the panels can’t be transferred to another site and be eligible again for the FiT scheme.

If you remove the solar panels, you must let us know by emailing us at hi@eonnext.com and as a minimum, send us a combination of the following:

• Written confirmation from the installer/decommissioning certificate.

• Photographs of the site and dismantled equipment.

• Keep track of the amount of electricity you’ve generated.

• Disposal evidence (if the equipment is being scrapped), for example signed documentation or certification from the transportation or disposal company who are removing the waste.

Any issues with repairs, replacements or exchanges to generators or generation setup falls upon the generator. They have to contact their installer or another local accredited installer and all costs fall to themselves.

You can have a Smart Meter installed, but you would need to be happy to move from deemed export to metered. Currently you'll be on deemed export which is 50% of everything you generate, moving to a smart meter means that we'll be able to record what you actually export back to the grid, and therefore will be paid to actual readings.