Automated Meter Reading equipment (AMR)


Frequently Asked Questions

How will my AMR equipment be installed?

Our Energy Solutions business will install your electricity AMR device or meter by contacting you with a convenient date and time. You will be contacted by Onstream, our gas AMR provider, to arrange installation of the gas AMR device.

Will my supply be disrupted during the installation?

It may be necessary to turn off your electricity supply to install the electricity AMR meter. There will be no disruption to install the gas AMR device.


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Have you experienced any delays during installation?

Most installations are quite straightforward, so delays are rare. Sometimes, things like gaining access, network defects and signal strength can hold up the work. Occasionally, some gas meters will not be suitable and may need to be exchanged.


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How much will it cost?

Your Account Manager is on hand to run through your monthly charges and associated benefits.

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What kind of reports will I be able to see?

You’ll be able to access graphical and numerical reports, at both site and company level with our electricity AMR or gas Platinum AMR services.