Our commitment

We’re committed to supplying energy that’s...

...Competitive

We keep our power and gas prices as competitive as possible whilst giving you the tools you need to buy energy when market conditions are right for you. We can help you make and save money from generating your own renewable power, and our online energy management services will keep you in touch with your energy use.

...Reliable

By generating our electricity from a mix of sources, we’re helping to ensure we can provide a reliable power supply now and in the future.

...Lower Carbon

E.ON is investing heavily in a range of low carbon, renewable energy technologies. Our lower products and services can help you comply with legislation, whilst encouraging you to cut your carbon footprint through effective energy management.

...Putting things right

If we fail to deliver the standard of service you expect, we want to know about it so that we can put it right.

Email Corporate-Director-of-Complaints@eonenergy.com to discuss your query. We will independently assess your complaint and do all we can to resolve things to your satisfaction. We will carry out a full review and respond to you within ten working days.

We would very much hope that your query will have been resolved by this stage; however if you are still dissatisfied – and are a business which consumes up to 55,000 KWh of electricity or 200,000 KWh of gas per annum, or employs fewer than 10 employees and has an annual turnover of less than €2 million - then you can contact the Energy Ombudsman on 0330 440 1624.