Frequently asked questions

Common questions regarding solar panel installation and operation

What will the panels look like?How many panels will be installed?Do I need to clear my loft?What if I do not want solar panels fitted to my roof?How long will it take to be installed? Are there any maintenance costs? How can I make the most of my solar panels?Will I need to be at home when the panels are installed?Why might my home not be suitable for solar panels?Will it affect my Right to Buy?Will I still receive my electricity bill as usual? How much could I save on my energy bills? Can I have a loft conversion after the solar panels have been installed?Will there be any mess or disruption from the installation?Do I need to read the meter?Is there going to be an increase to my rent?Can I get it removed if I want to?Do I need to inform my existing electricity supplier?What happens if there is a fault or the system is damaged?Do I have to change my energy provider?

What will the panels look like?

To view photos please visit www.mynottingham.gov.uk/aspleysolar

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How many panels will be installed?

We will typically install between 8 and 10 solar panels to your roof. The size of the panels are 992mm x 1650mm.

Your roof will remain water tight no matter what size panels we install.

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Do I need to clear my loft?

No, you do not need to clear all of your loft; however you will need to clear the entrance of the loft and a 1m square route/walk way through the loft.

If you any difficulties, please call E.ON on 0800 015 0453 between 8.30am and 4.30pm, Monday to Friday.

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What if I do not want solar panels fitted to my roof?

You are under no obligation to have solar panels fitted to your roof, it is your choice, but if you go ahead you can save from £70 to £120 per year on your electricity bill.

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How long will it take to be installed?

It typically takes 2-3 days to have solar panels fitted to your roof, which includes putting scaffolding up the day before, and taking it down once the install is complete.

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Are there any maintenance costs?

It’s unlikely there will any maintenance requirements, however all maintenance costs will be covered by E.ON.

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How can I make the most of my solar panels?

The most important tip we can offer is that free electricity cannot be stored and used at other times, it has to be used at the time it is generated - and that will be in daylight hours, so:

Use your electrical appliances during daylight hours, when the solar powers are generating free electricty. For example, you can set a 24 hour timer so that your washing machine and dishwasher come on even when you are out. But make sure your appliances are elcectrically tested and safe to leave unattended.

Spread the use of your appliances throughout the day so that you maximise your free electricity supply. if they are all on at the same time you might use more energythan your solar panels can generate and so you'll end up paying more than you need to

Make sure the trees, shrubs and hedges in your garden are prunedso that they aren't overhanging your solar panels. If your panels are shaded it could prevent them generating as much free electricity as they could.

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Will I need to be at home when the panels are installed?

Yes, you will only need to be at home on day two of the install to allow the electrician to gain access to your loft.

Once we have confirmed your home is suitable you will receive a letter informing you how to arrange your installation.

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Why might my home not be suitable for solar panels?

This will be related to issues around electrical surveys and the position of the sun – the roof needs to be south facing.

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Will it affect my Right to Buy?

No, this will not affect any right to buy, however following such a purchase E.ON would need to enter into a private agreement with the owner for the service to continue.

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Will I still receive my electricity bill as usual?

Yes, there will be no changes to the way you receive your electricity bill.

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How much could I save on my energy bills?

The amount of money you could save on your energy bills depends on a range of factors including the size of the panels that are being installed, the amount of electricity you use and the time of day you use it.

Typically, you could save between £70 and £120* a year on your electricity bills with the solar PV install.

Also a 2kWp (kilowatt per hour) PV system can generate approximately 1686kWh of electricity per year; this is enough to power a typical washing machine around 1800 times**.

Savings on bills could decrease if energy costs rise.

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Can I have a loft conversion after the solar panels have been installed?

A structural survey would need to be carried out and it could incur extra structural work. Also the inverter would need to be boxed into a cupboard.

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Will there be any mess or disruption from the installation?

The majority of work is done outside of your home by experienced professionals. The electrician will need access to the house and will run cables from the loft to your electricity meter but mess and disruption will be kept to an absolute minimum.

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Do I need to read the meter?

No, we will read the meter remotely using mobile phone signal technology.

It is unlikely, but if there are any problems getting a signal to read your meter remotely, we will contact you and give you instructions on how to provide us with readings.

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Is there going to be an increase to my rent?

No, the install will not have an impact on your rent.

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Can I get it removed if I want to?

Once the panels have been installed they cannot be removed. If there is a problem with the roof that requires repairs, E.ON will liaise with local authority to remove the panel so that repairs can be made.

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Do I need to inform my existing electricity supplier?

No, you do not need to inform your existing electricity supplier.

It is unlikely, but you will need to contact your supplier if you have an old dial meter in your property as this may need updating.

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What happens if there is a fault or the system is damaged?

It is highly unlikely that there will be any problems with the panels, but should that happen, one of our associated companies will fix the problem. We will also arrange for any routine maintenance on the panels should it be required.

Please call E.ON on 0800 015 0453 between 8.30am and 4.30pm, Monday to Friday if there are any faults.

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Do I have to change my energy provider?

No, you can either stay with your existing energy provider or change your provider at any stage during or after the install.

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