Accounts summary

Each bill you receive will include an account statement. This shows you clearly the amount you need to pay, and if you pay by Direct Debit, the date we will claim any payment from your bank account.

If you have two or more sites and choose to have them billed together, this statement will cover all your sites.

1. Outstanding balance This section includes your balance brought forward and any withdrawn charges (these are charges that have been credited back to you on credit notes).  2. New charges This is the total of all your new charges on this bill.  If your bill is for more than one site, this total is for all your sites that have new charges this bill.  3. Amount due This section brings everything together, including details of any disputes and refunds. It ends up with a clear total of what you need to pay. And, if you pay by Direct Debit, it includes the date we will claim any payment from your bank account.  If you don't pay by Direct Debit, we'll also include a remittance slip at the bottom of the page. 4. Account details If your bill is for more than one site, we'll include some useful information about your sites and overall consumption here.