Our contact centre will be closed Monday 29 May and will re-open Tuesday 30 May 8am. Our Smart Pay As You Go & Prepayment emergency line is open 24/7, if you’re off supply or unable to top up, please call 0345 303 3040.

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Forgotten Username

Forgotten your username? Dont worry, simply follow the steps below by entering the required details.

We'll then send your username to the email address you've registered, along with instructions on how to reset your password. If you no longer have access to your registered email address, please contact us.

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Forgotten Username

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Help and advice Account number

Please enter your account number without spaces. You can find this on most correspondence from us.

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Help and advice Postcode

Please enter the postcode of the address we send correspondence to, e.g. bills or statements. If you're a business customer please enter the postcode of your supply address.

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Help and advice Email address

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