Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.
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Forgotten Username

Forgotten your username? Dont worry, simply follow the steps below by entering the required details.

We'll then send your username to the email address you've registered, along with instructions on how to reset your password. If you no longer have access to your registered email address, please contact us.

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Forgotten Username

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Help and advice Account number

Please enter your account number without spaces. You can find this on most correspondence from us.

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Help and advice Postcode

Please enter the postcode of the address we send correspondence to, e.g. bills or statements. If you're a business customer please enter the postcode of your supply address.

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Help and advice Email address

Please enter your email address. We'll need this to send you any relevant notifications.