Our contact centre will be closed Monday 29 May and will re-open Tuesday 30 May 8am. Our Smart Pay As You Go & Prepayment emergency line is open 24/7, if you’re off supply or unable to top up, please call 0345 303 3040.


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Help and support

These are our most frequently asked questions

If these don't help, visit our emergency help pages



Still stuck? Get in touch by email or phone

These are our most frequently asked questions

If these don't help, visit our billing and payments help pages



Still stuck? Get in touch by email or phone

 

These are our most frequently asked questions

If you have a question about renewals see our help page



Still stuck? Get in touch by email or phone

Our most frequently asked metering questions

If these don't help, we have more help about meters.

Our most frequently asked automated meter reading (AMR) questions

Automated Meter Reading (AMR) is a technological development that allows reliable and accurate billing based on actual energy consumption.* It automatically sends consumption information (such as meter readings) directly to your energy supplier.

* We may have to estimate a bill if there is a problem with connecting to your meter. We'll contact you to in this event so we can investigate the fault.

If these don't help, we have more help about automated meter reading.

I need more help

If you're still stuck, get in touch by email or phone.

We strive to give you the best service we can. Here's how.

105 Emergency Number

ElectricityElectricity

If you have a power cut or have seen some issues with the power lines in your area, call Distribution Network Operators free on 105.

GasGas

If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:

0800 111 999

Carbon monoxide

Read the Government advice about the dangers of carbon monoxide poisoning.

Find out more

  • Email us / phone us

  • We want to hear from you. If you have any problems, feedback or suggestions please get in touch.         0345 055 0065

  • Send us an email
  • Write to us at:

  • Business Customer Service
    E.ON Energy Solutions Limited
    PO Box 2010
    NG1 9GQ

  • Concerns or feedback

  • We try very hard to get it right but we know we do get it wrong from time to time. We want to learn from our mistakes though, which is why we want to know if you’re not happy. If you have a complaint please let us know about it.

  • Let us have your feedback
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