If these don't help, we have more help about meters.
Automated Meter Reading (AMR) is a technological development that allows reliable and accurate billing based on actual energy consumption.* It automatically sends consumption information (such as meter readings) directly to your energy supplier.
* We may have to estimate a bill if there is a problem with connecting to your meter. We'll contact you to in this event so we can investigate the fault.
If these don't help, we have more help about automated meter reading.
If you're still stuck, get in touch by email or phone.
We strive to give you the best service we can. Here's how.
Electricity
If you have a power cut or have seen some issues with the power lines in your area, call Distribution Network Operators free on 105.
Gas If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on: 0800 111 999
If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:
Carbon monoxide Read the Government advice about the dangers of carbon monoxide poisoning. Find out more
Read the Government advice about the dangers of carbon monoxide poisoning. Find out more
We want to hear from you. If you have any problems, feedback or suggestions please get in touch. 0345 055 0065
Business Customer ServiceE.ON Energy Solutions LimitedPO Box 2010NG1 9GQ
We try very hard to get it right but we know we do get it wrong from time to time. We want to learn from our mistakes though, which is why we want to know if you’re not happy. If you have a complaint please let us know about it.
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