Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.
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Help and support

Emergencies

These are our most frequently asked questions

If these don't help, visit our emergency help pages

Emergency help


Still stuck? Get in touch by email or phone

Contact us
Your online account

These are our most frequently asked questions

If these don't help, visit our online account help pages

Online account help


Still stuck? Get in touch by email or phone

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Changing supplier

These are our most frequently asked questions

If these don't help, visit our Changing supplier help pages

Changing supplier help


Still stuck? Get in touch by email or phone

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Bills and payments

These are our most frequently asked questions

If these don't help, visit our billing and payments help pages

Billing and payments help


Still stuck? Get in touch by email or phone

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Refunds

 

These are our most frequently asked questions

If you have a question about refunds see our help page

Refunds help


Still stuck? Get in touch by email or phone

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Direct Debits

These are our most frequently asked questions

If these don't help, visit our Direct Debit help pages

Direct Debit help


Still stuck? Get in touch by email or phone

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Smart meters

These are our most frequently asked questions

If these don't help, visit our Smart meters help pages

Smart meters help


Still stuck? Get in touch by email or phone

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Business Energy Manager (BEM)

These are our most frequently asked questions

If these don't help, visit our BEM help pages

BEM help


Still stuck? Get in touch by email or phone

Contact us
New connections

 

These are our most frequently asked questions

Still stuck? Get in touch by email or phone

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Renewals

 

These are our most frequently asked questions

If you have a question about renewals see our help page

Renewals help


Still stuck? Get in touch by email or phone

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Metering questions

Our most frequently asked metering questions

If these don't help, we have more help about meters.

Our most frequently asked automated meter reading (AMR) questions

Automated Meter Reading (AMR) is a technological development that allows reliable and accurate billing based on actual energy consumption.* It automatically sends consumption information (such as meter readings) directly to your energy supplier.

* We may have to estimate a bill if there is a problem with connecting to your meter. We'll contact you to in this event so we can investigate the fault.

If these don't help, we have more help about automated meter reading.

I need more help

If you're still stuck, get in touch by email or phone.

Contact us
How we serve you

We strive to give you the best service we can. Here's how.

105 Emergency Number

ElectricityElectricity

If you have a power cut or have seen some issues with the power lines in your area, call Distribution Network Operators free on 105.

GasGas

If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:

0800 111 999

Carbon monoxide

Read the Government advice about the dangers of carbon monoxide poisoning.

Find out more

  • Email us / phone us

  • We want to hear from you. If you have any problems, feedback or suggestions please get in touch.         0345 055 0065

  • Send us an email

  • Write to us at:

  • Business Customer Service
    E.ON Energy Solutions Limited
    PO Box 2010
    NG1 9GQ

  • Concerns or feedback

  • We try very hard to get it right but we know we do get it wrong from time to time. We want to learn from our mistakes though, which is why we want to know if you’re not happy. If you have a complaint please let us know about it.

  • Let us have your feedback
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