Help and support

These are our most frequently asked questions

• What do I do if I have a gas emergency?
• What do I do if I have an electricity emergency?

If these don't help, visit our emergency help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• How do I register to manage my account online?
• I've changed my email address, what should I do?
• Why forgotten my login ID, what should I do?
• I've forgotten my password, what should I do?
• I'm having problems looking at my bills, what should I do?

If these don't help, visit our online account help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• How do I join E.ON?
• Do I need to let my existing supplier know I'm joining E.ON?
• How will I know my switch to E.ON is complete?
• When will you need my opening meter readings?
• I've submitted my opening meter readings but my online account is still saying I need to send them in. Why is this?

If these don't help, visit our Changing supplier help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• How can I get a copy of my bill?
• How can I make a payment today?
• I think my bill is incorrect, what do I do?
• I've had an estimated bill, how do I give you a reading?
• How do I find out what prices I'm paying?

If these don't help, visit our billing and payments help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• My bill is showing a credit balance, can I have a refund?
• I've changed supplier and my account is in credit. How do I get a refund?
• I've moved out of a premises and my account is in credit. How do I get a refund?
• Did you leave us between 2002 and 2008?

If you have a question about refunds see our help page

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• How can I set up a Direct Debit?
• How does my monthly Direct Debit work?
• What happens if I'm in debit or credit at my annual review?
• Why have you reviewed my payments?
• How can I make sure my Direct Debit payments match how much energy I'm using?
• What do I do if I can't afford my Direct Debit?

If these don't help, visit our Direct Debit help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• Why don't the costs or energy use in my toolkit match my bill?
• Are the graphs in the toolkit based on an estimate of my energy use?
• How have you calculated my potential savings?
• What is my similar site comparison based on?
• How do I opt in or opt out of the Energy Toolkit?

If these don't help, visit our Energy Toolkit pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• What is a Smart meter and how does it work?
• Do I have to pay for a Smart meter?
• Do I have to do anything before the appointment?
• Will the meter change affect my bills?
• Will you be replacing my gas meter as well?

If these don't help, visit our Smart meters help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• When will I receive my BEM pack?
• Will information be lost in the event of loss of power to the device?
• Does it matter where I put the monitor?
• How can I detect faulty appliances?
• Why is the monitor not 100% accurate?
• Do I turn off the monitor when the premises are closed?

If these don't help, visit our BEM help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• How do I find out who my supplier is?
• Is there a charge for meter installations? 
• How do I make sure I get the meter I need?
• What is kVa or agreed supply capacity? 
• How long will it take to install my meter? 
• Why do I need a Meter Operator Agreement? 

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• Will you roll me over to a new fixed price plan?
• Will my price change during my fixed price plan?
• If I want to transfer my energy supply what will happen?
• How can I decline my renewal offer?

If you have a question about renewals see our help page

Still stuck? Get in touch by email or phone