Emergency contact details

If you have a gas supply over a certain size you must provide us with up to date emergency contact details so we can contact you in case of an emergency.

Emergency contact details are required for Gas only where an individual sites consumption is over 732,000 kWh (25,000 therms) per annum and are used in the event of an emergency only.

We require details of three separate representatives if the sites are not manned 24 hours and a separate fax number too. The telephone numbers need to be different for the three contacts provided but only one fax number is required.

If the sites are manned 24 hours a single contact is acceptable, however if any sites are over 1,464,000 kWh (50,000 therms)a fax number should also be provided whether they are 24 hour contacts or not.

When you signed your contract with us, you will have already submitted emergency contact details to us, however if you want to amend these you may contact us using the information below.

For large energy (corporate) customers:

Phone: 02476 424 242

Email: WelcomePacks@eonenergy.com

For small and medium enterprise (SME) customers:

Email: Businessqueries@eonenergy.com