Our commitment to good service

Four ways we try to make sure you’re happy with our service.

Guaranteed standards

We do our best to meet the standards set by Ofgem, the independent body for the energy industry. Find out more in our On putting customers first leaflet

Treating our customers fairly

You can also read our Standards of Conduct where we set out how we aim to treat our business customers fairly.

Codes of practice

We have Codes of practice for:

  • How we handle your complaints
  • Our billing standards

Find out more in our Codes of practice leaflets

More accurate bills

To make sure your bills are right, we follow industry standards from Energy UK. See our billing standards for SME customers leaflet.