If you need to report a power cut or tell us about damaged power lines or underground cables, call 105 now. It's free from most landlines and mobiles.
Power cut or electrical fault?
If your electricity goes off, start by checking to see if it's a power cut or a fault in your premise. The easiest way to do this is to see if your neighbours still have electricity. If they don't have power either, then it's a power cut and we’ll do our best to help.
If your neighbours have power, then it could be a fault in your premise.
Your trip switch may have turned itself off. Your trip switch turns itself off to make sure you don't get injured by a faulty appliance. Once you've found the faulty appliance and turned it off and turn your trip switch back on. If you still have problems, please contact a local electrician.