Security and staying safe online

Your information's safe with us

Man sitting typing on a laptop - E.ON

We all want to make sure we’re safe online, and be able to use websites without having to worry about online security. We work hard to make sure that our site and systems are secure and we’re working continuously to keep this up.

Keeping your details safe

We make sure we keep all of your details safe, but there are also things you can do to make sure they don’t get into the wrong hands.

What we do

All of our website pages are secure and we use security certificates. You can change your password as many times as you need to keep it secure using our change password process.

What you can do

• Check you’re on a secure page

Computer screen with arrow icon - E.ONAll of our pages are secure. You should check this before you give us any personal information. You can check a page is secure in different ways depending on your browser. There should be a padlock in the web browser address bar, it’s usually at the beginning or the end to show that it uses a secure link.

Find out more about safe internet use (opens in new window)

• Use a secure password

It’s good practice to change your password regularly, and use a different password for each site.

It’s important if you think someone might know your password, to change it as soon as you can. With E.ON, you can do this by logging in to your account. When you’re logged in choose the option to change your details, then the option to change password.

Find out more about secure passwords (opens in new window)


Phishing emails

Phishing is a method used by criminals to access valuable personal details, such as usernames, passwords or even bank details.

Mobile PhoneCriminals send bogus communications via emails, which very often appear to be authentic and from well known organisations. Links within the message can direct you to a hoax website where your login or personal details may be requested. Phishing can also involve sending malicious attachments, which when opened, runs the risk of your computer or smartphone being infected by viruses.

To protect against phishing attacks, its good practice not to click on links in email messages. Instead, you should enter the website address in the address field and then navigate to the correct page. Phishing emails may also include attachments, which if opened can infect the machine. Anti-phishing software can block many phishing-related emails.

If you have received a suspicious looking email from E.ON and believe this could be phishing, please do not click any link or open any attachment; instead please forward the email to where a member of our Information Security Team will take a look.

By sending the emails to us directly we will be able to analyse what types of attacks our customers are victim to, which will help us to make improvements and keep you safe.

Protecting your computer

It’s good practice to always keep your anti-virus protection and software up to date on your computer. Having the latest updates means you have the latest protection against developing issues, and will make sure you can access our systems.

What we do

We keep our systems up to date and secure, so no one can access your details except us and you. We only support the browsers we know can keep you safest.


Email icon - E.ON

When we send emails, we’ll never ask for your log in details or passwords, and all the links we include to our website will be to

What you can do

• Use an up to date browser

If you use Internet Explorer, you'll need Internet Explorer 8 or above to use this site. You can download the latest version on the Microsoft Internet Explorer pages. If you use another browser, we also recommend that you use the latest version available.

Find out more about updating your browser (opens in new window)

• Keep your computer up to date

Security updates are regularly released for your operating system to keep you safe online, and if these aren't recent they can cause issues.

Find out more about software updates and your online security (opens in new window)

• Keep an eye out for bogus emails

Some emails are designed to look like they come from a trusted sender (like us), but are really from people trying to get your information or download a virus to your computer.

Find out more about spotting bogus emails (opens in new window)