Keeping your details safe
We make sure we keep all of your details safe, but there are also things you can do to make sure they don’t get into the wrong hands.
What we do
All of our website pages are secure and we use security certificates. You can change your password as many times as you need to keep it secure using our change password process.
What you can do
• Check you’re on a secure page
All of our pages are secure. You should check this before you give us any personal information. You can check a page is secure in different ways depending on your browser. There should be a padlock in the web browser address bar, it’s usually at the beginning or the end to show that it uses a secure link.
Find out more about safe internet use (opens in new window)
• Use a secure password
It’s good practice to change your password regularly, and use a different password for each site.
It’s important if you think someone might know your password, to change it as soon as you can. With E.ON, you can do this by logging in to your account. When you’re logged in, go to “change your details” on the left hand menu. Change password is at the top of the page.
Find out more about secure passwords (opens in new window)
Phishing is a method used by criminals to access valuable personal details, such as usernames, passwords or even bank details.
Criminals send bogus communications via emails, which very often appear to be authentic and from well known organisations. Links within the message can direct you to a hoax website where your login or personal details may be requested. Phishing can also involve sending malicious attachments, which when opened, runs the risk of your computer or smartphone being infected by viruses.
To protect against phishing attacks, its good practice not to click on links in email messages. Instead, you should enter the website address in the address field and then navigate to the correct page. Phishing emails may also include attachments, which if opened can infect the machine. Anti-phishing software can block many phishing-related emails.
If you have received a suspicious looking email from E.ON and believe this could be phishing, please do not click any link or open any attachment; instead please forward the email to firstname.lastname@example.org where a member of our Information Security Team will take a look.
By sending the emails to us directly we will be able to analyse what types of attacks our customers are victim to, which will help us to make improvements and keep you safe.