Manufacturing processes come with unique energy demands – but there are ways to keep costs down
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Shops and retail units can be much more efficient.
If you've got a question about your online account, take a look at our answers to your frequently asked questions.
You can register to manage your account online here
What you’ll need to do:
To activate your account:
To make sure we can contact you about your bills, you’ll need to update your new email address to your online account:
You can view your bills online at any time.
If you try to look at your bill but it’s blank or there’s a problem, try the following:
If you’re still having problems, use the ‘Download bill’ link, next to ‘View bill’ in your account.
Once you've registered and activated your online account, you can add multiple E.ON energy accounts to one login ID by logging in, going to 'change your details' and then 'add a new account'. This means you'll be able to log in and manage your accounts in one place, saving you time and hassle.
If you're not able to add an account, you'll get an error message but we'll be aware and sort this out for you.
You can also only add up to 20 accounts to one login ID.
You'll need to wait 24 hours after you've made your last payment before using your last payment amount for verification. This is to allow us to process your payment and update our system.
If you'd like to activate your online account sooner, please enter your last invoice number instead. This can be found at the top of your last bill.
There may be times when we've sent you your latest bill but you've not received it yet as it's still in the post. This could mean you're entering the last invoice number you've got, but it doesn't match the new one which is on its way to you.
If you're trying to enter your last invoice number and you're getting an error message, you can enter your last payment amount instead. Please enter this in pounds and pence without the pound sign.
Managing your account online is an easy way to keep an eye on costs with your Energy Toolkit, which is packed full of money saving advice for your business.
For a quick answer you can tweet your question to @EONhelp anytime from 8am-8pm, Monday to Friday or 8am-6pm Saturdays.