Product Terms and Conditions

Principal terms

You confirm you have the necessary authority to agree this legally binding contract, between E.ON and the business you represent for all sites discussed.

Your contract with us is continuous, and will end when no meter points under this contract are registered to us, if we choose to end it, or when you agree a new contract with us. If you agree a new contract with us, your existing contract will end when your new contract starts.

We can carry out business or personal checks with credit reference agencies before and during the period of the contract. If the result of your credit check is unsatisfactory to us, or you don't pay us, we may terminate your plan. We may also require a security deposit, require you to pay for your energy using a prepayment meter, or disconnect you. If we already supply you, we may require an alternative method of payment.

Prices and discounts

All prices exclude VAT Climate Change Levy (CCL) and Green Deal. Our prices are fully inclusive of data collection and meter operation costs.

We offer the following payment methods when you sign up:

• Monthly fixed Direct Debit

• Monthly variable Direct Debit

• Quarterly variable Direct Debit

• Payment on receipt of bill

If you agree to pay by Direct Debit and it's cancelled, your prices may increase and you'll be notified of this in writing.

Plan duration

The plan will start once your supply is live with us and will end in accordance with the length of the plan you have chosen:

• 1-Year Fixed Business Plan – will end 12 months from your plan start date.

• 2-Year Fixed Business Plan – will end 24 months from your plan start date.

• 3-Year Fixed Business Plan – will end 36 months from your plan start date.

• 4-Year Fixed Business Plan – will end 48 months from your plan start date.

• 5-Year Fixed Business Plan – will end 60 months from your plan start date.

REGO

We have agreed that we'll purchase an amount of REGO certificates equivalent to the expected amount of your supply for the duration of your Fixed business plan.

• The purchase of this electricity does not create any additional environmental benefit as this energy is already produced.
• If there's a change in law or regulations which affects the availability or purchase of renewable energy certificates or energy from a renewable source, we can substitute this with a comparable product, failing this our obligations will be suspended until the end date of your Fixed business plan and cease thereafter.

Renewal

On or about 60 days before your plan end date we will send you your renewal offer letter which will provide your options for the end of your current plan. If you do nothing, we'll move you to a Variable price plan when your plan ends and you'll have to give 30 days notice if you wish to terminate your contract and switch supplier.

Variations

Your prices are fixed for the duration of your contract unless there are any changes outside of our control, this may include :

• false or incorrect information being provided;
• any changes in supply, metering, law, regulation, industry arrangements;
• the actions of a government body, regulator or third party;
• any change in the structure or calculation of third party charges;

If this happens we may vary your prices or pass these on to you and notify you in writing.

Terminating your plan

You can give termination notice at any time but for it to take effect at the end of your plan, it needs to be given on or before your notice date (30 days before the plan ends). If notice is given after the notice date, it'll apply 30 days from when it was received.

We may object to you changing supplier if there is a debit balance on your account which hasn't been paid within 14 days of the date we asked for payment from you, there's a debit balance on your account and there's been an unpaid fixed monthly direct debit in the last three months, or you've a debit balance and a prepayment meter is being used to recover an unpaid amount from a previous bill.

Where you've given termination notice but haven't switched supplier, or agreed another plan with us, our out of contract prices will apply. They are, along with our variable prices, generally higher than a Fixed Business plan, and we may change them at our discretion. You can find them at eonenergy.com/sme-non-fixed-prices or by giving us a call.

Advanced Meter Requirement

We may need to change your meter and install automated meter reading equipment, in order to comply with industry regulations. If we identify that your meter needs to be changed, we will write to you to advise next steps. If you do not allow us to change your meter we may cancel your plan and switch you to our out of contract prices.

You will receive a copy of our full terms and conditions with confirmation of your contract.

Capacity charges

If your plan includes capacity charges, your capacity charges will be calculated using your Authorised Supply Capacity (ASC) and the rates agreed. If we haven't received the ASC from your Distribution Network Operator (DNO) before we start to bill you, we will calculate your ASC using your consumption data. If we receive an updated ASC from your DNO that applies to a previous billing period, we may re-calculate any previous charges using the new ASC from the date confirmed by your DNO. If you exceed your ASC on any day during a billing period then we shall charge you an Excess capacity charge for the whole billing period. You may also be charged Reactive Power charges at the quoted rate.

The following principal terms only apply to electricity customers with a meter profile class of 05-08

Half hourly settlement

If you have an advanced meter we'll need to switch you to half-hourly billing. We'll then bill you against your consumption and not your meter readings, and only your total consumption will be displayed on your meter.

Hardwired Meter Equipment

If your meter can control when devices such as heating or machinery are switched on, or you have a billing management unit, you'll need to let us know before your new plan starts, otherwise you may lose this feature once we’ve changed you to half-hourly settlement. If your meter has this functionality or you’re not sure, please call us on 0345 301 5332.

Deemed Customer Scheme

If you’re getting your gas or electricity from us, but you’ve not signed up to one of our products, you’re on what’s called a ‘deemed contract’. This’ll most likely be the case if you’ve just moved into a business property we already supply, contact us to find out about our plans and prices.

If you like, you can check out what our deemed contracts mean for you:

Electricity Deemed Customer Scheme (PDF)

Gas Deemed Customer Scheme (PDF)