Terms and conditions for small and medium enterprises (SMEs) including micro-businesses

Principal Terms

You confirm you have the necessary authority to agree this legally binding contract, between E.ON and the business you represent for all sites you are transferring.

Your contract with us is continuous, which means it will only end when you switch supplier, if we choose to end it, or if you agree a new contract with us. If you agree a new contract with us, your existing contract will end when your new contract starts.

We can carry out business or personal credit checks against directors/partners/owners at any time before your supply is live with us or when changes are made to your contract. If you fail a credit check and we haven’t started supplying you we may cancel the contract. If we already supply you we may change the way you pay us, including paying in advance through a Pay as You Go Meter or change the prices we offer you in future. If this is the case we will contact you. Do you confirm that you agree to this, or have authority from the responsible parties to carry out these checks? If you don’t pay us, and we disconnect you, we may require a security deposit before we re-connect you.

As part of agreeing this contract you agree that where we require you to pay a security deposit you will provide it by the reasonable date which we specify.

Prices and Discounts

The prices are fixed during the fixed price plan, providing you comply with the terms of the contract. All prices exclude VAT Climate Change Levy (CCL) and Green Deal. Our prices are fully inclusive of data collection and meter operation costs.

We offer the following payment discounts when you sign up online or on the phone: 

Monthly fixed direct debit


Monthly variable direct debit


Quarterly variable direct debit


 The discount amount will not be taken off your prices, it will be added to your bill before any taxes or additional charges are applied.

 Plan Duration

The plan will start once your supply is live with us and will end in accordance with the length of the plan you have chosen:

  • 1 year fixed plan – will end 12 months from your plan start date
  • 2 year fixed plan – will end 24 months from your plan start date
  • 3 year fixed plan – will end 36 months from your plan start date

Terminating Your Plan

You can terminate your contract at any time but if you want it to take effect when your plan ends you need to do this on or before your notice date (30 days before the plan ends). If you choose to terminate your contract, we will acknowledge your termination notice in writing within 5 working days.


On or about 60 days before your plan end date we will send you your renewal options. You will have until your notice date (30 days before this plan ends) to decide what to do.

If you do nothing, we won't roll you onto another Fixed Price Plan. Instead we’ll move you to a Variable Price Plan when your plan ends. With this plan you will have to give 30 days' notice if you wish to terminate your contract and switch supplier. If you have an outstanding balance, we may object to you switching supplier.

If you choose to terminate your contract but don't switch supplier, and don’t agree another plan with us, we will apply our out of contract prices from when your plan ends. Once on these prices you can leave at any time. If you have an outstanding balance, we may object to you switching supplier.

Our out of contract and variable prices are generally higher than on a Fixed Price Plan, and we may change them at any time. You can find our current out of contract and variable prices by logging into your account online, or by giving us a call.

Advanced Meter Requirement

We may need to change your meter and install automated meter reading equipment, in order to comply with industry regulations. If we identify that your meter needs to be changed, we will write to you to advise next steps. If you do not allow us to change your meter we may cancel your plan and switch you to our out of contract prices.

You will receive a copy of our full terms and conditions with confirmation of your contract. 

The following principal terms only apply to electricity customers with a meter profile class of 05-08:

Half Hourly Settlement

If you have an advanced meter we will need to switch you to half hourly billing. Once we’ve switched you to half hourly, we will bill you against your consumption and not your meter readings, and only your total consumption will be displayed on your meter.

Hardwired Meter Equipment

If your meter can control when devices such as heating or machinery are switched on, or you have a billing management unit, you’ll need to let us know before your new plan starts. If you don’t tell us before your plan start date, you may lose this feature once we’ve changed you to half hourly settlement. If your meter has this functionality or you’re not sure, please call us on 0345 301 5332.

Deemed Schemes

The Gas and Electricity Acts require us to have a Deemed Scheme in place, to provide the terms and conditions under which we supply customers who have not agreed a contract with us. In most cases this is when a customer has moved in to a premises that we supply.

Electricity Deemed Scheme (PDF)

Gas Deemed Scheme (PDF) 

SME ancillary charges

E.ON will charge fair and reasonable amounts for ancillary items. We may charge for the following:

Ancillary charge item


Producing and issuing a paper copy bill requested by a customer

£1 per copy bill inc. VAT

Meter disconnection/de-energisation and meter move (if moved more than 12 inches)

Dependant on meter type and size

Failed credit to pre-payment appointments


Credit card charges

0.36% of the payment being taken.

Late payment fee


Debt resolution visit


Warrant application fee


Warrant visit fee



*Our terms and conditions from 31 March 2014 apply if you: have a fixed price plan agreed on or before 17 April 2015; are profile class 1 – 4; and your initial offer date is on or after 15 April 2016.