Principal Terms and Conditions
You understand the prices quoted are based on the information you have provided and are for non-domestic sites with gas and/or electricity meters which are not measured half- hourly. If we find the information you have provided does not meet this criteria or is incorrect; we may cancel the contract and supply you on deemed prices whilst you make alternative arrangements with us or another supplier.
You will agree to a legally binding contract which runs from now until either you or we end it. Your prices are based on what you have told us and we may change them if the information used is found to be incorrect.
You confirm that you understand the plan agreed and that it meets your needs.
We will take all reasonable steps to complete your transfer to us, on the date agreed with you, or if no date agreed within 21 days starting from the day after you have entered into a contract with us.
A copy of your contract including a full explanation of the renewal process and full Terms and Conditions will be sent to you a few days after you sign up (download full Terms and Conditions using the links on the right).
Around 4 months before your Fixed Price Plan ends, we will contact you with a renewal offer for a further 12 months; if you don't reply to this offer we will automatically renew you onto a further 12 month Fixed Price Plan. You may Opt Out of being rolled onto another Fixed Price Plan. To do this you will need to contact us anytime from now up until your notice date, which we'll confirm in the next few days. If you'd like to end your contract, you can only do so when you receive our renewal offer up until the date stated in the letter.
If you decide to end your contract and we continue to supply you, we'll apply our Standard Variable prices, these are our highest prices, at the end of the Fixed Price Plan until your transfer to another supplier is complete.