Find out more about bills, security and your energy supply when you’ve got a smart meter.
Bills and security
The price you pay for your electricity won’t change. However your bills will be more accurate because they will be based on actual meter readings.
When our technician installs your smart meter he’ll take your final meter reading from your old meter and an opening one for the new meter.
The data we get from your smart meter is stored safely and won’t be given to any third parties without your permission.
Your energy supply
Your electricity will be turned off for about 30 minutes while your new smart meter is installed but then your supply should go back to normal.
You can still change energy supplier when you’ve got a smart meter but you can’t take it with you if you move premises.
Your questions answered
Get answers to all your questions about smart meters with our help and support.
You can also get in touch with us if you want:
You can find us on Twitter (@EONhelp) or on Facebook if you've got a question. We're online 8am to 8pm, Monday to Friday, and 8am to 6pm on Saturdays.
You can also contact us here.