1Confirm Details
2Thank You

Forgotten password

We just need a few details from you to confirm who you are and you can change your password and sign into your account straightaway.

Don't forget you can use your email address, account number or username as Your ID.

Activation process

Your reset activation code will only be sent to the email address which you enter below if it is an email you've already registered with us.

If you choose to use your account number or username, please check all your registered contact details for our email.

* Mandatory field

Enter your details

*Your ID

Show Help

Help and advice Your ID

Please enter Your ID. This can be your email address or account number or registered username.

*Postcode

Show Help

Help and advice Postcode

Please enter the postcode of the address we send correspondence to, e.g. bills or statements. If you're a business customer please enter the postcode of your supply address.

Email or Account Number or Username

Cancel

Handy hints

If you use our app, please make sure you log out before you change your password. Then you'll be able to log back in using your new password.

If you don't have our app and would like it then please click here.

If you no longer have access to your registered email address, please visit our reset Your ID page.

Online help

For a quick answer you can tweet @EONhelp or find us on Facebook.