Our website and app will be unavailable from 10pm Saturday 11 July until around 2pm Sunday 12 July for important updates. Please check your balance and top up before then if you need to. We're sorry for any inconvenience this causes.
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Forgotten password

We just need a few details from you to confirm who you are and you can change your password and sign into your account straightaway.

Don't forget you can use your email address, account number or username as Your ID.

Activation process

Your reset activation code will only be sent to the email address which you enter below if it is an email you've already registered with us.

If you choose to use your account number or username, please check all your registered contact details for our email.

Cancel

Handy hints

If you use our app, please make sure you log out before you change your password. Then you'll be able to log back in using your new password.

If you don't have our app and would like it then please click here.

If you no longer have access to your registered email address, please visit our reset Your ID page.

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Online help

For a quick answer you can tweet @EONhelp or find us on Facebook.

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