Our website and app will be unavailable from 10pm Saturday 11 July until around 2pm Sunday 12 July for important updates. Please check your balance and top up before then if you need to. We're sorry for any inconvenience this causes.
Skip to content

Your details

To reset your password please enter your details below and click continue.

* Mandatory field
Enter your postcode
Show Help
Help and advice Postcode

Please enter the postcode of the address we send correspondence to, e.g. bills or statements. If you're a business customer please enter the postcode of your supply address.

Cancel

Need your activation code?

If you need your activation code and username, please check the email we sent you where you'll find all the information you need.

Not received your activation email?

If you haven't got your activation email, please check your junk or spam email folder before requesting a new one. If you still can't find it then you can get a new one here. Please note, if you request a new code, your previous code will no longer be valid.

We use cookies to give you the best possible online experience, ensuring our websites are reliable and secure. By agreeing, you allow the use of cookies for marketing purposes. You can read more about how we use cookies and how you can control them.