We're sorry but we're unable to reset your password because we don't recognise your details.
Please fill out our forgotten password form to try again.
We'll email you with a new link for you to click and reset your password. The link will expire in three months.
You can also find us on Twitter @EONhelp or on Facebook if you've got a question. We're online 8am to 8pm, Monday to Friday, and 8am to 6pm on Saturdays.