Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.
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Tell us your meter readings

Meter readings help you avoid estimated bills and paying for more energy than you use.

The quickest way to give us a meter reading is through your online account. If you don’t have one yet, it only takes a few minutes to register and you can start benefitting straight away. Sign up here.

You can still give us meter readings without an online account below.

Don’t know how to read your meter?

Watch our video for help. If you’ve got a smart meter you benefit from not having to give us a meter readings. Find out more about smart meters.
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Help and advice Account number

Please enter your account number without spaces. You can find this on most correspondence from us.

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Help and advice Postcode

Please enter the postcode of the address we send correspondence to, e.g. bills or statements. If you're a business customer please enter the postcode of your supply address.

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Help and advice Email address

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Try our smartphone app

Manage your business energy and pay your bill the easy way with our free smartphone app

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Register your account online

Check out the benefits of managing your account online.

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