If you’re closing your account, please don’t cancel your Direct Debit as you'll still need to pay your final bill, or if you're in credit, we may need to refund this to you. If you have a question about a refund, you can read our FAQ's.
If you’re moving in and out of more than one site, or have sites with multiple meters, please call 0345 301 4881 us for the next steps. We’re here Monday to Friday 8am-6pm.
Broker or Consultant?
Please have the necessary letter of authority before contacting us. To provide the best level of service we may need to speak to the customer or other data providers to confirm the details of any change of tenancy. If you need any more information, just give us a call on 0345 055 0065.