Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.

Cancel your contract

To terminate your contract, you can;

write to us at Contract Terminations, PO Box 9042, Sherwood Park, Annesley, Nottingham, NG15 5AZ
email us at smecontractterminations@eonenergy.com
call us on 0345 301 5343 (8am to 6pm Monday to Friday).

When you terminate your contract, we’ll move you to our out of contract prices, which are higher than our variable plan prices, from the end of your current plan until your switch is complete.

Our out of contract prices are also higher than our fixed price plans and we may change them at any time.