Thanks for your email, We’re working hard to get back to you within 5 working days, though sometimes it could take a little longer as we're currently receiving a large number of emails.
We don't like to keep our customers waiting so have you tried to use our helpful online service to manage your query? You can pay your bill, leave a meter reading and manage your Direct Debit.
If you’re looking to fix your prices following recent price increase announcements from one of our competitors you can find the right tariff for you online. If you already manage your account online and want to view other plans available you can do this by logging in.