Understanding your bill

We're committed to providing you with the best service possible, and as part of this we've made our bills clear, better laid out and easy to understand.

We've made a jargon buster to help you with some of the terms used in the energy industry, and you can click on this bill to find out more about each section.

Residential dual fuel direct debit customer bill. Page 1. Residential dual fuel direct debit customer bill. Page 2.