Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.
Even though your gas meter records your gas usage in cubic feet or cubic metres, we have a license requirement to bill you in kilowatt-hours (kWh). This makes your bill consistent with the same units of measurement for both your gas and electricity. More detailed information on how we work out your gas charges can be found online.
We use cookies to make sure you get the best experience on our website. If you're happy with this you can use the site as normal, or find out how to manage your cookies.