Our contact centre will be closed Monday 29 May and will re-open Tuesday 30 May 8am. Our Smart Pay As You Go & Prepayment emergency line is open 24/7, if you’re off supply or unable to top up, please call 0345 303 3040.
Even though your gas meter records your gas usage in cubic feet or cubic metres, we have a license requirement to bill you in kilowatt-hours (kWh). This makes your bill consistent with the same units of measurement for both your gas and electricity. More detailed information on how we work out your gas charges can be found online.
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