Where does our customers' money go?

We provide one of life's essentials and play a vital role in our customers' lives - this is what goes into bringing light and warmth into their homes. We're all working hard to control what our business spends but many of the costs we can't control. What we can do is give our customers advice to help them become more energy efficient, enabling them to reduce their bills and save money.

Helping our customers know where their money goes is a big part of building their trust in us.

The numbers below are based on 2013 year end figures. They will be revised in March 2015 when our 2014 year end figures are released.

Infographic showing breakdown of how customer money is spent