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E.ON Click FAQs

Does your account number start 39?

Here are some of the most frequently asked questions for customers whose account starts 39. As an online only service, this tariff gives customers a different experience to other E.ON customers.

If your account number doesn't start 39 you can get help and support here.

As I have an online only service, how do I get in touch?

What can I do online?

You can use your online account to view your bills, give us meter readings, raise a query or edit your account details. For anything else you will need to chat to us online. You can log in to your online account here.

How do I get in touch?

If you want to ask us a question you can chat to us online.

How do I make a complaint?

If you want to make a complaint you need to log in to your online account and use the form provided. Make sure to select the complaints option from the form dropdown.

Alternatively, you can write to us at: E.ON, PO Box 10695, Trinity House, 2 Burton Street, Nottingham, NG19LQ

Can I call you?

We don’t offer an inbound call service as part of your account, however you can chat to us online.

Help me log in

How can I log into my online account?

You can log into your E.ON Click account using your email address and password.

What if I've forgotten my password?

You can reset your password on the log in page. We’ll send you an email containing a link to change your password.

How do I change my email address?

If your account number starts with 39 you can change your email address through your online account. Once you've logged in you can edit your email address in your contact information.

If your account number doesn't start with 39 you can reset your ID here.

I've entered the wrong email address, how do I change it?

If your account number starts with 39 you can change your email address through your online account. Once you've logged in you can edit your email address in your contact information.

If your account number doesn't start with 39 you can reset your ID here.

Signing up and switching from your current supplier

What do I do if I've not received my confirmation email?

If you haven’t received an email confirming your change of supplier then you’ll need to get in touch with us. You can do this by chatting to us online or logging into your account.

Why have I received a confirmation email?

We’ve sent you this email as we’re in the process of switching your supply over to us.

Can I get a paper copy of the confirmation?

As an E.ON Click customer you’ll receive your information via email. If you want a paper copy you’ll need to print out the confirmation email.

What do I do if I've not received my welcome pack?

If you haven’t received your welcome pack then you’ll need to get in touch. You can do this by chatting to us online or logging into your account.

Why have I received a welcome pack?

As part of your joining process with us you’ll receive a welcome pack containing useful information regarding your tariff, account and how we’ll manage your switch to us.

Can I get a paper copy of the welcome pack?

As an E.ON Click customer you’ll receive your information via email. If you want a paper copy you’ll need to print out the welcome pack.

I don't agree with something in the welcome pack, what should I do?

If you’d like to query something in the welcome pack then you’ll need to get in touch. You can do this by chatting to us online or logging into your account.

What do I need to do as part of the switch?

During your switch you’ll need to give a meter reading when we ask for it and verify your email address. We’ll take care of the rest.

Do I need to tell my current supplier?

No, we’ll handle this for you. If there are any problems we’ll let you know.

Why has my previous supplier objected to my switch?

This could be because you have an outstanding balance on your account with them. Get in touch with your previous supplier to find out why they’ve objected to the switch.

Meter readings

When do I need to give opening meter readings?

We'll email you when we need your opening meter readings.

How often should I provide meter readings?

We’ll let you know when we need your meter readings, which will be a minimum of every three months. You can provide meter readings more regularly which will help us forecast your energy consumption more accurately, however you’ll only be billed each quarter.

Where is my meter?

If you aren’t sure where your meters are then we recommend asking your landlord or a neighbour. Electricity meters are often found under the stairs whilst gas meters are under the sink or outside. If you can’t find your meter then we can estimate your energy use based on historical data.

Direct Debit payments

When will my first Direct Debit come out?

You can see when your first payment will be taken through your online account.

Why are there 2 payments in the first month?

You may see 2 payments in the first month you join us because you will have your final payment to your old supplier and your first payment to us.

Can I change my Direct Debit date?

If you want to change your Direct Debit date then you’ll need to get in touch with us. You can do this by chatting to us online or logging in to your account. If your next payment is within 10 days, then the change will take effect after it.

Can I change my Direct Debit amount?

If you want to change your Direct Debit then you’ll need to get in touch with us. You can do this by chatting to us online or logging in to your account. If your next payment is within 10 days, then the change will take effect after it.

Can I change my bank details?

If you want to change your bank details then you’ll need to get in touch with us. You can do this by chatting to us online or logging in to your account. If your next payment is within 10 days, then the change will take effect after it.

What if I've missed a payment?

If you’ve missed a payment then you can chat with us online to discuss your options.

Where can I see my payments?

You can see your payments on your bank statement, bill and in your online account.

Bills

When will my first bill come?

We’ll send you your first bill approximately 3 months after you’ve joined us. We'll email you for your meter readings so that we can give you an accurate bill. You can find the date you joined us in your welcome pack.

Where do I view my bill?

You can view your current bill as well as your previous bills on your online account.

How can I get help with my bill?

If you need help understanding your bill or have a query with it, you can chat to us online.

Change personal details

How do I change my password?

You can change your password through your online account.

How do I change my email address?

You can change your email address through your online account.

How do I change my marketing preferences?

You can change your marketing preferences through your online account.

How do I change my contact number?

You can change your contact number through your online account.

How do I change my name?

To change your name on the account you'll need to chat to us online.

Moving

How do I tell you I'm moving?

To let us know you’re moving you need to chat to us online. We’ll need the details of when and where you are going to.

App

Can I use the E.ON app?

E.ON Click customers can’t yet use the E.ON app.

Smart

How can I get a smart meter?

We don’t currently offer smart meters to E.ON Click customers, however we’ll let you know as soon as they’re available.

About E.ON Click

About us

The new Click & Save Tariff launched in 2018 and will offer our customers an even better way of interacting with us digitally. We realise the way customers interact with businesses has changed. Smooth, quick, reliable, digital experiences are demanded and although we have these already we want to make interacting with E.ON even easier and better for our customers.

Why is this different to what I've seen before?

The new online only tariff gives customers a much improved digital experience with new slicker, simpler customer journeys helping to give an overall improved customer experience. The E.ON Click & Save tariff will also be our cheapest available tariff.

Can I expect more functions?

April 2018 sees the launch of our new tariff, but this is only the start of a journey that will help us give our customers an even better service going forward. Throughout 2018 and 2019 we will be making further customer service improvements to our Click & Save service that will bring extra customer benefits. As always, customers will be at the heart of our thinking as we use your feedback to add additional functionality.