Find out everything about Price Alert.
If you've got an online account and you're on one of our older fixed tariffs that offer Price Alert, we'll let you know when a cheaper version of that tariff is available.
We're no longer offering Price Alert for any of our new tariffs.
You can opt in through your online account or by discussing this with one of our advisors. You can call us on 0345 052 0000. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.
Yes. You must have a live online account to receive the Price Alert notification as this is an online only service.
All the fixed price tariffs that we sold between 6 December 2013 and 6 December 2016 offered Price Alert.
If you're not sure if you've got it, you can check section 14 of your tariff's T&Cs.
Yes, you can opt in until 31 March 2017 when the scheme's ending, but you won't get any Price Alerts unless you're on one of our fixed price tariffs sold between 6 December 2013 and 6 December 2016.
As long as you're opted in on one of those tariffs, you'll keep getting Price Alert email until your tariff end date.
We’ll send you an email to the address you've given us.
You'll get one when we launch a new version of your fixed tariff, but it might take us up to ten working days to get in touch.
You can always check our available tariffs at any time, and you don't have to switch if you don't want to.
No, we don’t charge an exit fee if you switch to another E.ON tariff. If your current tariff includes an exit fee, you will only be charged this if you switch to another supplier.
If you want to stay with us, we can only put you on to one of our current tariffs in your new home. As we're no longer offering Price Alert for any of our new tariffs, unfortunately you'll no longer be able to get it.
You need to let us know as soon as possible, so we can make sure you will still receive your Price Alerts. You can update your email address by changing your details in your online account or you can call us on 0345 052 0000. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.
You'll need to sign up for one of our current tariffs, and unfortunately Price Alert is no longer available for these.
For a quick answer you can tweet @EONhelp or find us on Facebook.