E.ON Rewards

Find out everything about our customer reward scheme.

 

Frequently asked questions about E.ON Rewards

What's it all about?

It’s our customer reward scheme where you’ll get up to 1,500 E.ON Rewards Points per year just by opting in to one of our electricity or Dual Fuel tariffs that offer them.

You’ll be able to find out which tariffs offer Rewards by taking a look at our terms and conditions. It's in section 13 of our current EnergyPlan tariff T&Cs, and 14 for all our expired tariffs that included Rewards.

The scheme is coming to an end on 31 March 2017, but you’ll still be able to redeem any points you’ve earned . We’ll be contacting all our customers who’ve opted into E.ON Rewards before the end of March, to let them know what’ll happen next.

How do I opt in?

You can join E.ON Rewards online or on the phone. It’s simple, log in to your online account and go to the E.ON Rewards section to sign up. If you don’t have an online account, you can register at any time to manage your rewards online or, if you don’t want to manage your account online, you can sign up to E.ON Rewards through our automated phone service. If you have a credit meter call 0345 301 5350 or if you are a prepayment customer call 0345 302 4317.

You can sign up to E.ON Rewards at any time if you are a new or an existing customer, but you will only start earning E.ON Points once you are on one of the eligible Dual Fuel or electricity tariffs.

Why do I need to opt in?

We believe our customers should be able to choose whether to join E.ON Rewards. So you will need to sign up to join E.ON Rewards to start receiving E.ON Reward Points.

 

What tariffs offer Rewards?

All our customers can opt in to get E.ON Rewards, but you’ll need to be on a tariff that offers them to start earning points.

They’re only available on some of our electricity and Dual Fuel tariffs, but you can find out which tariffs offer Rewards by taking a look at our terms and conditions. It's in section 13 of our current EnergyPlan tariff T&Cs, and 14 for all our expired tariffs that included Rewards.

Unfortunately E.ON Rewards aren’t available on any of our gas-only tariffs.

Can I opt in if I’m not on a tariff that offers Rewards?

Yes you can, but you won’t earn any Rewards Points until you switch to a tariff that offers them.

You’ll be able to find out what tariffs offer Rewards by taking a look at our terms and conditions. It's in section 13 of our current EnergyPlan tariff T&Cs, and 14 for all our expired tariffs that included Rewards.

What rewards can I get from the scheme and how do I get them?

Once you've earned some points, you’ll be able to exchange them for Tesco Clubcard points or Bonusbond gift vouchers that you can spend at over 18,000 shops, restaurants, bars and hotels across the UK.

If you want to exchange your points for Bonusbond gift vouchers, you'll need a minimum of 100 points, which is worth £1 in vouchers. You don't need a minimum number if you want to exchange them for Tesco Clubcard points.

You can exchange your points in your online account, but if you don't currently manage your account online you can call us instead. If you pay by key or card, call 0345 302 4317, otherwise give us a ring on 0345 301 5350. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.

You can choose which reward you want every time you exchange your points.

Can you backdate the date I signed up?

No, unfortunately we can’t backdate E.ON Reward Points, you can only earn E.ON Points from the date you sign up and are on an eligible Dual Fuel or electricity tariff.

 

What do you do with my data?

We will share data with external partners (Tesco/Bonusbond) to send you your chosen reward. This data will only be shared with the partner who provides your chosen reward and only the necessary information will be sent to them and this information will not be used for any other purpose.

When exchanging for Tesco Clubcard points we share the following information:

  • Tesco Clubcard number
  • Number of E.ON Reward Points exchanged

When exchanging for Bonusbond gift vouchers we share the following information:

  • Name and address for posting the voucher
  • Number of E.ON Reward Points exchanged
  • Account number for verifying

You can read more about this on our terms and conditions page.

Can I exchange my Rewards for cash?

No, E.ON Reward Points have no monetary value and can’t be exchanged for cash.

Can I transfer my Rewards to another account?

No, E.ON Reward Points are only valid for the named account holder and can’t be transferred. They have no monetary value and can’t be exchanged for cash.

 

How do I earn E.ON Reward Points and where can I view my points balance?

How do I earn my points?

You’ll get points once a month by opting in for E.ON Rewards and by being on one of our tariffs that offer them.

You won’t be able to earn any more points after 31 March 2017, but if you’re opted in, we’ll let you know what’ll happen after March.

Where can I see how many points I've got?

You can view your E.ON Rewards Points online, if you have an online account. If you don’t have an online account, you can register at any time to manage your rewards online. If you prefer, you can call us on 0345 301 5350 if you have a credit meter, or 0345 302 4317 if you’re a prepayment customer. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays. We can tell you your current points balance, what you have used and exchange your E.ON Rewards Points.

Your E.ON Reward Points Balance will also be on your bills/annual summary.

When is my points balance updated?

We’ll add your E.ON Rewards Points to your balance within the first month of opting in and being on a tariff that offers them. After that, we’ll add them around the same time each month up until 31 March 2017.

If you’re opted in, we’ll contact you to let you know what’ll happen after March.

Do my points expire?

Yes, currently your points are valid for two years, but after 31 March 2017, this'll change. If you're opted in, we'll contact you to let you know what'll happen to your points.

Which points are exchanged first?

When you exchange E.ON Points for rewards, we’ll use your oldest E.ON Points first.

I’m missing points, where are they?

If you think you are missing E.ON Reward Points then please call us and we will be happy to look into it for you. If you have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.

 

Exchanging E.ON Reward Points

What can I exchange my points for?

You can exchange them for Tesco Clubcard points or Bonusbond gift vouchers that you can spend at over 18,000 shops, restaurants, bars and hotels across the UK, or a mixture of both if you've got enough. You can always choose which, every time you exchange.

How many Tesco Clubcard points can I get?

Every E.ON Reward Point is worth a Tesco Clubcard point. You'll get around 125 points each month that you can exchange straight away.

How many Bonusbond gift vouchers can I get?

You'll get around 125 E.ON Rewards Points each month, and you'll need a minimum of 100 to exchange them for a voucher worth £1. You'll need 500 for £5 and so on.

Why can't I set up my E.ON Reward Points to automatically exchange?

We want you to have the choice every time you come to exchange your points, and having this flexibility is a key feature of E.ON Rewards.

 

More about Tesco Clubcard points

What can I use Tesco Clubcard points for and where can I find out more about them?

You can use your Clubcard vouchers at Tesco, in-store, online or for petrol. Alternatively you could get up to four times the value with Clubcard Boost; there are over 600 Boost partners to choose from. Visit Tesco's website to find out more about the hundreds of Clubcard rewards on offer. Click here to find out more.

When do I get my Tesco Clubcard points?

You will need to ensure you register your correct Clubcard number with us before exchanging your E.ON Reward Points for Tesco Clubcard points – you can do this on your account online. If you don't manage your account online and have a credit meter, call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.

When you exchange your E.ON Reward Points these will be transferred securely to Tesco and will appear on your next Clubcard statement and your Clubcard account online. You’ll then receive these as Clubcard vouchers from Tesco to spend.

How do I register my Tesco Clubcard?

When you go online to exchange your E.ON Reward Points for Tesco Clubcard points and don’t have a Tesco Clubcard registered you will be prompted to register one at this point.

If you phone us to exchange E.ON Reward Points for Tesco Clubcard points and you don’t have a Tesco Clubcard registered the advisor will take your Clubcard number.

If you already have a Clubcard registered with us then it will be displayed at this point even if you registered your Clubcard on one of our previous reward schemes, if you want to change this to a different Clubcard at the point you can.

 

What do I do if my Tesco Clubcard number changes or if I lose my Tesco Clubcard?

If your Tesco Clubcard number changes you will need to let us know before you exchange you E.ON Rewards Points.

You can update your Clubcard number on your online account by selecting ‘change Clubcard details’ If you don't manage your account online and have a credit meter, call 0345 301 5350, or if you're a prepayment customer then call us on 0345 302 4317. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.

Where are my Tesco Clubcard points?

Once you have exchanged your E.ON Reward Points for Tesco Clubcard points, your Clubcard points will appear on your next Clubcard statement and be available on your Clubcard account online.

If you do not receive these Clubcard points please email us or give us a call. If you have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.

Can I automatically exchange all my E.ON Reward Points to Clubcard points?

No, we want you to have the choice every time you come to exchange your E.ON Points. Having this flexibility is a key feature of E.ON Rewards.

Currently you can choose to get Tesco Clubcard points or Bonusbond gift vouchers or a mixture of both. You decide what you prefer each time you exchange your E.ON Points.

In future we hope to launch more rewards in addition to Tesco Clubcard points and Bonusbond gift vouchers so you will have even more ways to exchange your E.ON Reward Points.

 

 

 

More about Bonusbond gift vouchers for the high street

Which gift vouchers for the high street will I receive?

The voucher you will receive will be a Bonusbond gift voucher. This is a multi-store gift voucher that can be spent in over 18,000 outlets. That’s over 65 major high street retailers including a variety of local independent stores, selected hotel chains and restaurants. Please see the full list.  

Where can I spend Bonusbond gift vouchers?

Bonusbond gift vouchers can be spent at over 18,000 high street shops, restaurants, bars and hotels across the UK. Please see the full list. You will also receive a list of the main places where you can spend your Bonusbond vouchers when we send them to you.

How long are Bonusbond gift vouchers valid for?

Once you have exchanged your E.ON Reward Points for Bonusbond gift vouchers the gift vouchers are valid for a minimum of 18 months. For exact dates please see the expiry date on the back of the vouchers received.

 

Where are my Bonusbond gift vouchers?

Your Bonusbond gift vouchers could take up to three weeks to arrive, however in most cases they will be with you within a week. If it has been more than three weeks please give us a call. If you have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.

What do I do if my Bonusbond gift voucher has been damaged?

Please call the Bonusbond hotline on 0844 800 6435, who'll be able to advise you. They're open 9am to 5pm.

 

A shop has refused my Bonusbond gift voucher

Please call the Bonusbond hotline on 0844 800 6435, who'll be able to advise you. They're open 9am to 5pm.

 

 

When changes happen to me

What happens to my Rewards when I move house?

Your E.ON Rewards Points will be available to take with you to your new home assuming you stay with us on an eligible Dual Fuel or electricity tariff.

If you call us to tell us you are moving and your new home is already supplied with electricity from us on an eligible tariff then the move should be seamless.

If you are moving to a new property which is not currently supplied by us you’ll have a gap where you won't earn E.ON Rewards Points until we supply electricity on an eligible tariff at your new home.

If you believe you have not had your E.ON Rewards Points transferred then call us to discuss this and we can arrange for them to be transferred across. If you have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.

What happens to my points in the case of bereavement?

E.ON Points are only valid for the named account holder. We may, where the account holder is deceased, agree to transfer the account into their spouse or civil partner’s name and in that case any points earned by the deceased will be transferred to the new account holder.

Our Bereavement Support Team is available Monday to Friday 8am to 8pm, or Saturday 8am to 6pm.

Phone: 0333 202 4841

Email: bereavementsupport@eonenergy.com

 

Leaving E.ON Rewards

What happens to my points if I switch supplier or decide to opt out?

If you switch to a new supplier, we’ll update your balance right up to when you leave and round them up to the nearest 100 points. You’ll still be able to use your points as normal.

If you opt out, or switch to one of our tariffs that doesn’t offer Rewards, you’ll keep your points and can still exchange them as normal, but you won’t earn any more points. If you choose to opt back in, and you’re on a tariff that offers them, you’ll start earning points again.

 

Making changes to the scheme

How will I know if you make any changes?

We’ll contact you to let you know if we make any changes or decide to withdraw the scheme.

We’ll always give you at least 30 days’ notice to any change.