E.ON Rewards

Below are our most frequently asked questions about E.ON Rewards

 

Frequently asked questions about E.ON Rewards

What is E.ON Rewards?

E.ON Rewards is our customer reward scheme where you receive up to 1,500 E.ON Reward Points a year just for having dual fuel or electricity with us. It’s our little way of saying thank you.

You can exchange your E.ON Reward Points for either 1,500 Tesco Clubcard points, worth up to £60 with Clubcard Boost, or £15 worth of Bonusbond gift vouchers that can be spent at over 18,000 high street shops, restaurants, bars and hotels across the UK.

Once you’ve signed up to E.ON Rewards and are on an eligible dual fuel or electricity tariff your E.ON Reward Points will be earned daily and added to your account automatically every month. Each month we’ll work out how many E.ON Reward Points you’ve earned and add them to your Points Balance. They will then have a life of 2 years; after that time E.ON Points will expire and be subtracted from your Points Balance.

You can see your Points Balance online and exchange your E.ON Points for rewards if you have an online account or you can call us on 0345 059 9905. We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday; please have your account number ready. If you don’t have an online account, you can register at any time to manage your rewards online.

E.ON Reward Points have no monetary value. They can’t be exchanged for cash and are only valid for the named account holder, they cannot be transferred.

How do I sign up for E.ON Rewards?

You can join E.ON Rewards online or on the phone. It’s simple, log in to your online account and go to the E.ON Rewards section to sign up. If you don’t have an online account, you can register at any time to manage your rewards online or, if you don’t want to manage your account online, you can sign up to E.ON Rewards through our automated phone service. If you have a credit meter call 0345 301 5350 or if you are a prepayment customer call 0345 302 4317.

You can sign up to E.ON Rewards at any time if you are a new or an existing customer, but you will only start earning E.ON Points once you are on one of the eligible dual fuel or electricity tariffs.

Why do I need sign up to E.ON Rewards?

We believe our customers should be able to choose whether to join E.ON Rewards. So you will need to sign up to join E.ON Rewards to start receiving E.ON Reward Points.

 

What are the eligible tariffs for earning E.ON Reward Points?

While all customers can sign up to E.ON Rewards, you need to be on an eligible tariff to earn E.ON Rewards Points.  All Dual Fuel and electricity tariffs we currently offer are eligible to earn E.ON Reward Points. Therefore if you signed up to your tariff since our new products were launched on 6th December 2013 then you will be on an eligible tariff to earn E.ON Rewards Points.

These eligible Dual Fuel and electricity tariffs are E.ON EnergyPlan, E.ON Energy Fixed 1 Year v20, E.ON Energy Fixed 2 Year v8, E.ON Energy Fixed 18 Month Reward and Age UK Fixed 2 Year and any tariffs that follow on from these. This includes customers with an electricity prepayment meter on E.ON EnergyPlan.

Which tariffs are not eligible for earning E.ON Reward Points?

None of our Gas only tariffs are eligible to earn E.ON Reward Points, but if you bring your electricity across to us then you can start earning E.ON Rewards.

If you are on a fixed term tariff from before 6th December 2013 you will not receive E.ON Reward Points until you switch to one of our new tariffs. This will be when your current tariff comes to an end or, if you are thinking about switching your tariff sooner, click here to find our best deal for you.

The non-eligible tariffs include E.ON Fixed 1 Year v1-5, Fixed 2 Year v1-4, Fixed April 2014, Price Protection April and May 2014, Energy Discount 1Year v1, Prepayment Reward,  and all pre 6th December 2013 Age UK tariffs.

 

Can I sign up to E.ON Rewards if I am not on an eligible tariff?

Yes, all customers can sign up to the E.ON Reward scheme but you need to be on an eligible tariff to earn E.ON Reward Points.  If your tariff is not eligible for earning E.ON Reward Points then you will not receive any until you switch to an eligible tariff.  If you have signed up but are not on an eligible tariff then you will start receiving E.ON Points as soon as you are on an eligible tariff and will not need to sign up again to get your E.ON Points.

What rewards can I get from E.ON Rewards and how do I receive them?

Once you have earned E.ON Reward Points you’ll be able to exchange them for Tesco Clubcard points or Bonusbond gift vouchers that can be spent at over 18,000 high street shops, restaurants, bars and hotels across the UK.

If you choose to spend your E.ON Reward Points on Tesco Clubcard vouchers you can exchange them whenever you like and they can be worth up to four times their value with Clubcard Boost. If you choose Bonusbond gift vouchers you can exchange them as soon as you have 500 E.ON Points, worth £5 in vouchers.

You can do this by logging in to your online account. If you don’t want to manage your account online, you can exchange your E.ON Rewards over the phone. If you have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. We’re open 8am-8pm Monday to Friday and 8am-6pm on Saturday.

You will have the flexibility to choose what reward you want each time you exchange.

Can you backdate my E.ON Rewards sign up date?

No, unfortunately we can’t backdate E.ON Reward Points, you can only earn E.ON Points from the date you sign up and are on an eligible dual fuel or electricity tariff.

 

What do you do with my data?

We will share data with external partners (Tesco/Bonusbond) to send you your chosen reward. This data will only be shared with the partner who provides your chosen reward and only the necessary information will be sent to them and this information will not be used for any other purpose.

When exchanging for Tesco Clubcard points we share the following information:

  • Tesco Clubcard number
  • Number of E.ON Reward Points exchanged

When exchanging for Bonusbond gift vouchers we share the following information:

  • Name and address for posting the voucher
  • Number of E.ON Reward Points exchanged
  • Account number for verifying

You can read more about this on our terms and conditions page.

Can I exchange E.ON Reward Points for cash?

No, E.ON Reward Points have no monetary value and can’t be exchanged for cash.

Are E.ON Reward Points transferable?

No, E.ON Reward Points are only valid for the named account holder and can’t be transferred. They have no monetary value and can’t be exchanged for cash.

 

How do I earn E.ON Reward Points and where can I view my points balance?

How do I earn E.ON Reward Points?

By signing up to E.ON Rewards and being on an eligible dual fuel or electricity tariff you will earn up to 1,500 E.ON Reward Points a year.

 

Can I earn E.ON Reward Points if I am on a single gas tariff?

No, unfortunately gas only tariffs are not eligible to earn E.ON Reward Points. E.ON Reward Points are available on eligible dual fuel or electricity tariffs only.

If you are a gas only customer why not get a quote for your electricity and find our Best Deal For You? Once you have signed up to one of our eligible dual fuel or electricity tariffs you can then sign up to E.ON Rewards and start receiving E.ON Reward Points.

Where do I view my E.ON Reward Points?

You can view your E.ON Reward Points online, if you have an online account. If you don’t have an online account, you can register at any time to manage your rewards online. If you prefer, you can call us on 0345 301 5350 if you have a credit meter, or 0345 302 4317 if you’re a prepayment customer. We're here 8am-8pm Monday to Friday and 8am-6pm on a Saturday. We can tell you your current Points Balance, what you have used and exchange your E.ON Reward Points.

Your E.ON Reward Points Balance will also be on your bills/annual summary.

When is my E.ON Reward Points Balance updated?

Your E.ON Reward Points will be added to your Points Balance within the first month of signing up to join E.ON Rewards and being on an eligible tariff and then at around the same time each month.

Do my E.ON Reward Points expire?

Yes, each point will have a life of two years. Each month we’ll calculate the E.ON Reward Points you have earned and add them to your Points Balance. After two years E.ON Points will expire and be subtracted from your Points Balance on a monthly basis as they expire, so make sure you exchange your E.ON Reward Points for Tesco Clubcard points or Bonusbond gift vouchers before this happens.

Which E.ON Reward Points are exchanged first?

When you exchange E.ON Points for rewards, we’ll use your oldest E.ON Points first.

I'm missing E.ON Reward Points, where are they?

If you think you are missing E.ON Reward Points then please call us and we will be happy to look into it for you. If you have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. We’re open 8am-8pm Monday to Friday and 8am-6pm on Saturday.

 

Exchanging E.ON Reward Points

What can I exchange my E.ON Reward Points for?

You can exchange your E.ON Reward Points for either 1,500 Tesco Clubcard points, worth up to £60 with Clubcard Boost, or £15 worth of Bonusbond gift vouchers that can be spent at over 18,000 high street shops, restaurants, bars and hotels across the UK, or a mixture of both.

If you choose to spend your E.ON Reward Points on Tesco Clubcard vouchers you can exchange your E.ON Points whenever you like and they can be worth up to four times their value with Clubcard Boost. If you choose Bonusbond gift vouchers you can exchange them as soon as you have 500 E.ON Points, worth £5 in vouchers.

You can do this by logging in to your online account at any time. If you don’t manage your account online, you can exchange your E.ON Rewards over the phone. If you have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. We’re open 8am-8pm Monday to Friday and 8am-6pm on Saturday. If you don’t have an online account, you can register at any time to manage your rewards online.

You will have the flexibility to choose what reward you want each time you exchange.

How many Tesco Clubcard points can I get?

Every E.ON Reward Point is worth a Tesco Clubcard point. You will earn 1,500 E.ON Points a year so these can be exchanged for 1,500 Tesco Clubcard points a year. If you choose to spend your E.ON Reward Points on Tesco Clubcard vouchers you can exchange your E.ON Points whenever you like, no minimum exchange value, and they can be worth up to four times their value with Clubcard Boost.

How many Bonusbond gift vouchers can I get?

You will earn up to 1,500 E.ON Points a year that can be exchanged for £15 worth of Bonusbond gift vouchers a year.  The minimum you can exchange for Bonusbond gift vouchers is 500 E.ON Reward Points, worth £5, and you can only exchange E.ON Reward Points for gift vouchers in £5 denominations (£5,£10,£15 etc.).

Why can’t I set up my E.ON Reward Points to automatically exchange?

We want you to have the choice every time you come to exchange your E.ON Points. Having this flexibility is a key feature of E.ON Rewards. Currently you can choose to get Tesco Clubcard points or Bonusbond gift vouchers or a mixture of both. You decide what you prefer each time you exchange your E.ON Points.

In future we hope to launch more rewards in addition to Tesco Clubcard points and Bonusbond gift vouchers so you will have even more ways to exchange your E.ON Reward Points.

 

More about Tesco Clubcard points

What can I use Tesco Clubcard points for and where can I find out more about them?

You can use your Clubcard vouchers at Tesco, in-store, online or for petrol. Alternatively you could get up to four times the value with Clubcard Boost; there are over 600 Boost partners to choose from. Visit Tesco's website to find out more about the hundreds of Clubcard rewards on offer. Click here to find out more.

When do I get my Tesco Clubcard points

You will need to ensure you register your correct Clubcard number with us before exchanging your E.ON Reward Points for Tesco Clubcard points – you can do this on your account online. If you don't manage your account online and have a credit meter, call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. We’re open 8am-8pm Monday to Friday and 8am-6pm on Saturday.

When you exchange your E.ON Reward Points these will be transferred securely to Tesco and will appear on your next Clubcard statement and your Clubcard account online. You’ll then receive these as Clubcard vouchers from Tesco to spend.

How do I register my Tesco Clubcard?

When you go online to exchange your E.ON Reward Points for Tesco Clubcard points and don’t have a Tesco Clubcard registered you will be prompted to register one at this point.

If you phone us to exchange E.ON Reward Points for Tesco Clubcard points and you don’t have a Tesco Clubcard registered the advisor will take your Clubcard number.

If you already have a Clubcard registered with us then it will be displayed at this point even if you registered your Clubcard on one of our previous reward schemes, if you want to change this to a different Clubcard at the point you can.

 

What do I do if my Tesco Clubcard number changes or if I lose my Tesco Clubcard?

If your Tesco Clubcard number changes you will need to let us know before you exchange you E.ON Reward Points.

You can update your Clubcard number on your online account by selecting ‘change Clubcard details’ If you don't manage your account online and have a credit meter, call 0345 301 5350, or if you're a prepayment customer then call us on 0345 302 4317. We’re open 8am-8pm Monday to Friday and 8am-6pm on Saturday

If I currently collect Tesco Clubcard points from E.ON, can I continue to do this?

Yes, you can continue to receive Tesco Clubcard points on our new E.ON Rewards scheme but there are some differences to the previous Tesco Clubcard scheme.

Once signed up to E.ON Rewards and on an eligible tariff, you will earn up to 1,500 E.ON Reward Points a year, worth 1,500 Tesco Clubcard points or £15 worth of Bonusbond gift vouchers. Each month we’ll work out how many E.ON Reward Points you’ve earned and add them to your Points Balance. You can then exchange these for either Tesco Clubcard points or Bonusbond gift vouchers for the high street, or a mixture of both.

If you choose to spend your E.ON Reward Points on Tesco Clubcard vouchers you can exchange your E.ON Points whenever you like and they can be worth up to four times their value with Clubcard Boost. If you choose Bonusbond gift vouchers you can exchange them as soon as you have 500 E.ON Points, worth £5 in vouchers.

Where are my Tesco Clubcard points?

Once you have exchanged your E.ON Reward Points for Tesco Clubcard points, your Clubcard points will appear on your next Clubcard statement and be available on your Clubcard account online.

If you do not receive these Clubcard points please email us or give us a call. If you have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. We’re open 8am-8pm Monday to Friday and 8am-6pm on Saturday.

Can I automatically exchange all my E.ON Reward Points to Clubcard points?

No, we want you to have the choice every time you come to exchange your E.ON Points. Having this flexibility is a key feature of E.ON Rewards.

Currently you can choose to get Tesco Clubcard points or Bonusbond gift vouchers or a mixture of both. You decide what you prefer each time you exchange your E.ON Points.

In future we hope to launch more rewards in addition to Tesco Clubcard points and Bonusbond gift vouchers so you will have even more ways to exchange your E.ON Reward Points.

 

 

 

More about Bonusbond gift vouchers for the high street

Which gift vouchers for the high street will I receive?

The voucher you will receive will be a Bonusbond gift voucher. This is a multi-store gift voucher that can be spent in over 18,000 outlets. That’s over 65 major high street retailers including a variety of local independent stores, selected hotel chains and restaurants. Please see the full list.  

Where can I spend Bonusbond gift vouchers?

Bonusbond gift vouchers can be spent at over 18,000 high street shops, restaurants, bars and hotels across the UK. Please see the full list. You will also receive a list of the main places where you can spend your Bonusbond vouchers when we send them to you.

How long are Bonusbond gift vouchers valid for?

Once you have exchanged your E.ON Reward Points for Bonusbond gift vouchers the gift vouchers are valid for a minimum of 18 months. For exact dates please see the expiry date on the back of the vouchers received.

 

Where are my Bonusbond gift vouchers?

Your Bonusbond gift vouchers could take up to three weeks to arrive, however in most cases they will be with you within a week. If it has been more than three weeks please give us a call. If you have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. We’re open 8am-8pm Monday to Friday and 8am-6pm on Saturday.

What do I do if my Bonusbond gift voucher has been damaged?

Please call the Bonusbond Customer Service Team on 0844 8006435, who will be able to advise you.

 

A shop has refused my Bonusbond gift voucher

Please call the Bonusbond customer service team on 0844 8006435, who will be able to advise you.

 

 

When changes happen to me

What happens to my E.ON Rewards when I move house?

Your E.ON Reward Points will be available to take with you to your new home assuming you stay with us on an eligible dual fuel or electricity tariff.

If you call us to tell us you are moving and your new home is already supplied with electricity from us on an eligible tariff then the move should be seamless.

If you are moving to a new property which is not currently supplied by us you’ll have a gap where you won't earn E.ON Reward Points until we supply electricity on an eligible tariff at your new home.

If you believe you have not had your E.ON Reward Points transferred then call us to discuss this and we can arrange for them to be transferred across. If you have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. We’re open 8am-8pm Monday to Friday and 8am-6pm on Saturday.

What happens to the E.ON Reward Points in the case of bereavement?

E.ON Points are only valid for the named account holder. We may, where the account holder is deceased, agree to transfer the account into their spouse or civil partner’s name and in that case any E.ON Points earned by the deceased will be transferred to the new account holder.

Our Bereavement Support Team is available Monday – Friday 8am – 8pm, Saturday 8am – 6pm.

Phone: 0333 202 4841

Email: bereavementsupport@eonenergy.com

 

Leaving E.ON Rewards

What happens to my E.ON Reward Points if I switch supplier or opt out

If you’re no longer supplied by E.ON on an eligible dual fuel or electricity tariff, or if you opt out of E.ON Rewards, you will no longer be able to earn E.ON Reward Points. If you opt out or switch to an ineligible tariff, your Points Balance will remain and you can exchange these as normal. If you then choose to opt in or switch to an eligible tariff you can start to get E.ON Reward Points again.

If you leave E.ON we will update your Points Balance with all the points earned up until you left and round your points up to the nearest 100 E.ON Reward Points and this will be shown on your final bill. You will then be able to exchange your E.ON Reward Points for Tesco Clubcard points or Bonusbond gift vouchers until all the E.ON Points have expired or been exchanged.

 

When changes happen to the scheme

How will I know if you make a change to E.ON Rewards?

We will contact you to let you know if we make changes to or withdraw E.ON Rewards. We will always give you at least 30 days’ notice to any change.