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  • Leaving or switching suppliers

    If you’ve chosen to leave us we’ll be sorry to see you go. However, we want to help make your switch as smooth as possible.

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Don't miss out

  • If you still want to leave

    Here’s everything you need to know about what happens while you’re switching to a new supplier. 

I'm leaving E.ON - what happens now?

If you decide to switch to a new energy supplier, the process should be complete around three weeks later.

You don’t need to give us your final meter readings. Your new supplier will ask you for them and will contact us, so we can use them to close your account.

We’ll then send you a final bill a few weeks after you’ve switched.

Once we have closed your account and agreed your final read with your new supplier we will send any refund within 10 working days unless your credit is over  £500 which will take a little longer.

If you pay by Direct Debit, please leave this in place so we can take your final payment or credit your account automatically.

You've objected to me switching suppliers - why?

We may object to you switching suppliers if your account has an outstanding balance to pay. If this is the case you can:

- Contact your new supplier and ask if they'll transfer the balance to your new account.

- Stay with E.ON and carry on paying your balance via Direct Debit, card payment or prepayment meter.

- Pay the outstanding balance in full so we can remove the objection.

I haven't requested to switch suppliers - what do I do?

If you haven't requested to switch suppliers, please call us straight away on 0345 302 3816. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.

Should I cancel my Direct Debit?

No. Keep your Direct Debit active, as it will be cancelled after any final payments or refunds are processed.

Do I need to provide you with a meter reading to finalise my account?

No. But you need to provide a meter reading to your new supplier (they'll tell you when they need it). They will send us the details so we can finalise your account. We'll then send you a final bill a few weeks later.

What if I have a smart meter that was fitted by E.ON?

The smart meter will not automatically send readings to your new supplier. You'll have to read and send them manually.

Staying with us for one fuel?

If you’re staying with us for one of your fuels, there may be some changes to your account that we need to make you aware of.

  •      Direct Debit standing charge adjustment – if you’re getting an adjustment each year (e.g. a reduced standing charge), the adjustment will only apply to the remaining fuel (i.e. half the amount)
  •      Dual Fuel discount – if you’re currently getting a £20 discount, you’ll lose it when you switch.
  •      Paperless billing discount – if you’re currently getting a £10 discount, it’ll reduce to £5. If you’re not getting the discount, you’ll still be able to view your bills or statements online at any time.
  •      Exit fees – you might have to pay an exit fee*. Please check your original contract.

*Exit fees aren’t applicable if you're on a fixed price tariff and we’ve sent you a renewal letter