Leaving or switching suppliers

If you've chosen to leave us we'll be sorry to see you go. However, we want to help make your switch as smooth as possible.

If you have a query about leaving or switching, see the answers to some of our frequently asked questions below.


I'm leaving E.ON - what happens now?

If you decide to switch to a new energy supplier, the process should be complete around three weeks later.

You don’t need to give us your final meter readings. Your new supplier will ask you for them and will contact us, so we can use them to close your account.

We’ll then send you a final bill a few weeks after you’ve switched.

Once we have closed your account and agreed your final read with your new supplier we will send any refund within 10 working days unless your credit is over  £500 which will take a little longer.

If you pay by direct debit, please leave this in place so we can take your final payment or credit your account automatically.

You've objected to me switching suppliers - why?

We may object to you switching suppliers if your account has an outstanding balance to pay. If this is the case you can:

- Contact your new supplier and ask if they'll transfer the balance to your new account.

- Stay with E.ON and carry on paying your balance via direct debit, card payment or prepayment meter.

- Pay the outstanding balance in full so we can remove the objection.

I haven't requested to switch suppliers - what do I do?

If you haven't requested to switch suppliers, please call us straight away on 0345 302 3816. We're open from 8am-8pm, Monday to Friday, and 8am-6pm Saturday.

Should I cancel my direct debit?

No. Keep your direct debit active, as it will be cancelled after any final payments or refunds are processed.

Do I need to provide you with a meter reading to finalise my account?

No. But you need to provide a meter reading to your new supplier (they'll tell you when they need it). They will send us the details so we can finalise your account. We'll then send you a final bill a few weeks later.

What if I have a smart meter that was fitted by E.ON?

The smart meter will not automatically send readings to your new supplier. You'll have to read and send them manually.

Staying with us for one fuel?

If you're staying with us for one of your fuels, there may be some changes to your account that we need to make you aware of.

  •      You'll no longer be eligible for the £20 per year dual fuel discount as only one fuel remains with us.
  •      There may be an exit fee*. Please refer to your original contract.
  •      You'll only be eligible for £35 of the Direct Debit discount for the fuel that's staying with us.
  •      You'll still receive paperless bills. This is a £5 discount per fuel per year, for the fuel that's staying with us.

* Exit fees not applicable if you're on a fixed term tariff and we've recently sent you a renewal letter.