Payments

Take a look at our information about payments below, and choose what you would like help with.

Our customer service expert

Suzan talks about your different payment method options and how to set them up.

 

How can I pay my bill?

There are a few different ways you can pay your E.ON bill:

You can pay online, using our mobile app, or over the phone on 0333 202 4606 using our automated service with a debit or credit card.

Alternatively, we offer a number of other ways you can pay your bill:

  • Direct Debit – if you manage your account online, you can set up a monthly Direct Debit yourself. Log in to your account and select ‘Direct Debit’ from the left hand menu.
  • Cheque – make your cheque payable to E.ON Energy Solutions Ltd, and post it to:
    E.ON
    PO Box 123
    Nottingham
    NG1 6HD

Remember to put your account number and address on the back of your cheque. This helps us make sure your payment reaches your account.

  • Prepayment meter – these kinds of meter work just like a pay as you go mobile phone.
    You can buy a top-up card at any Post Office, Payzone or PayPoint outlet. Try our store locator.

Because you only pay for the energy you use, and before you use it, prepayment meters help you to stick to a budget.

If you’d like to get a prepayment meter installed at your property visit our prepayment section for more information.

Got a question about your existing prepayment meter? Visit our prepayment section.

 

What if I can't afford to pay?

If you’re having problems paying your bill, the best thing to do is contact us by phone on 0345 301 5882 and choose option one. We're open 8am to 8pm Monday to Friday and 8am to 4pm on a Saturday.

My bill is showing a credit balance, can I have a refund?

If you pay by monthly Direct Debit it’s normal to build up a credit over the summer months. The credit will then be used during the winter when you’re likely to use more energy. You can still request a refund, but your future Direct Debit payments may need to change.

If you pay by cash or cheque, your credit will automatically be taken off your next bill.

If you still want a refund we’ll need to make sure you’re billed up to date, so you’ll need to provide us with an actual meter reading. You cansubmit your meter reading online or by calling us on 0345 052 0000. Please take the reading before calling, as we’ll ask for this first. If you’d prefer to email us, you can do this here.

If you have credit on your prepayment account then don’t worry, this is simply for energy that you’ve paid for but not yet used. We wouldn’t usually refund this credit as it may put your account into debt when you later use the energy. However, if you’re concerned about the amount of credit you have on your meter, please call us on 0345 303 3040.

My payments aren’t showing on my bill, what should I do?

Depending on how you pay, it can take a few days for us to receive your payment.

If you made a payment 2-3 days before your bill date, it’s likely we didn’t get it in time to show on your bill.

If you feel there are payments missing from your account, wait a couple of days and then check to see if the payment has been received by logging in to your online account.

Once you are logged in to your account online, you’ll be able to view payments we’ve received in the ‘account history’ section.

If you don’t manage your account online, you can register for a free online account.

If you still feel that there are payments missing please contact us.

To find your payment quickly, please have the following details ready before you call us:

  • The bill payment date
  • Where you paid
  • If you paid by cheque or online transfer
  • Your sort code and account number

Find the right telephone to talk to us about your payment.

Am I eligible for warm home discount?

Please see our information on the Warm Home Discount scheme here

Paying by Direct Debit

A fixed monthly Direct Debit helps you to spread the cost of your bill evenly throughout the year, rather than paying a high bill in winter and a low bill in summer. We'll adjust your prices for paying this way.  

You can set up a monthly Direct Debit yourself if you manage your account online.

If you already have an online account, just log in to your account and select ‘Direct Debit’ from the left hand menu.
If you don’t have an online account, and you’d like to manage your account, you can register online for free.

We also offer variable Direct Debit, where we’ll take the full amount of each bill in full from your account automatically; saving you a trip to the bank and guaranteeing you your price adjustment. 

To set up a variable Direct Debit, please contact us.
For more information about Direct Debit and our handy Direct Debit Manager tool, visit our Direct Debit page.

Paying by credit/debit card

Making a payment

You can pay by credit/debit card using your online account, or you can make an online payment without an account, either online or by using our mobile app .

Alternatively you can call us on 0333 202 4606, where you can make a payment by speaking to an advisor or by using our automated service. We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday.

We accept the following card types:

Accepted credit and debit cards

If you choose to pay by card, we’ll store your card details so we can manage your payment, and process things like refunds or other account adjustments where appropriate. We won’t charge you a fee for paying by credit card.

Re-using your card

You can make quicker and easier payments over the phone, online or using the mobile app by choosing to re-use the last card you made a payment with. 

If you don’t want your card details to be remembered for re-use you can update this by calling us on 0333 202 4606, 8am-8pm Monday to Friday and 8am-6pm on a Saturday. If you decide you want to use this service again in future then let us know and we can update your account.

Security

To protect your payment card details we use a specialist third party called Verifone to process your payment.

  • To keep your details safe, we’ll only ever show you the last 4 digits of your card number, and we’ll always ask you for the 3 digit security code from your card signature strip.
  • We’ll only allow remembered transactions to individuals who pass our identification and verification process. We'll never take a payment from your card without your consent.

Paying by cheque

If you’d like to pay your bill by cheque, please make your cheque payable to E.ON Energy Solutions Ltd, and post to:
E.ON Energy
PO Box 123
Nottingham
NG1 6HD

Remember to put your account number and address on the back of your cheque.
This will help us make sure your payment reaches your account.

Paying by prepayment

Prepayment meters work just like a pay as you go mobile phone. You buy a top-up for your meter before you use the energy. You can do this at any Post office, Payzone or PayPoint outlets.

Prepayment meters help you to budget so you only use what you can afford.
If you’d like to arrange for a prepayment meter to be fitted at your property please contact us. Before calling, you’ll need to read your meter to make sure we’ve billed you correctly.
Got a question about your existing prepayment meter? Visit our prepayment page.