Telephone Numbers

Before you call, try searching our frequently asked questions using the red "online assistant" tab on the right-hand side.

Opening times? We're here 8am - 8pm Monday to Friday and 8am - 6pm on a Saturday, unless mentioned otherwise below:

Got an online account? You can log on to change your tariff, make a payment, submit meter readings or change your Direct Debit. Log on or register now.

No online account? You can still submit meter readings and make a payment online (you just need your account number to hand).


Emergency numbers

Electricity emergency

Gas emergency

Carbon monoxide emergency

If you have a prepayment meter

0345 303 3040

(It’s option 2 to talk to us about your gas account, and 3 for electricity)

If you're moving or have moved home

Prepayment Meter (card/key top up)
0345 303 3040

Credit meter (you receive a bill)
0345 303 3020

Smart meter (you have a separate display inside your house)
0345 366 5976

If you’ve just changed supplier.

Prepayment Meter (card/key top up)
0345 302 3473

Credit meter (you receive a bill)
0333 202 4610

To talk to us about a complaint

0333 202 4606

 

To talk to us about energy efficiency
We're here 8am-6pm Monday to Friday

0800 051 1480

 

To make a payment, give meter readings or for questions about your bill

0345 059 9905

 

To receive letters and bills in Braille
We're here 8am-6pm Monday to Friday

0333 202 4674

 

If you're deaf you can contact us on Minicom (textphone)
We're here 8am-6pm Monday to Friday

0800 056 6560

 

If you're overseas and need to speak to us

+44 (0)115 843 4373

 

For business enquiries
We're here 8am-6pm Monday to Friday

0333 202 4586