Telephone numbers

It's taking us longer than usual to answer calls at the moment. We're sorry for any inconvenience. There are plenty of other ways that may quickly sort your query though.

Before you call, try our online help and frequently asked questions.

You can submit meter readings and make payments online. Get and use an online account to do even more – such as view your bills, switch your tariff or amend your Direct Debit.

We're here to help 8am to 8pm weekdays and 8am to 6pm on Saturdays.


Emergency numbers

Electricity emergency

Gas emergency

Carbon monoxide emergency

If you have a prepayment meter

0345 303 3040

If your enquiry is about Smart Pay As You Go

0345 366 5996

For business enquiries

We're here 8am-6pm Monday to Friday

 0333 202 4586

If you're moving or have moved home

Prepayment Meter (card/key top up)
0345 303 3040

Credit meter (you receive a bill)
0345 303 3020

Smart meter (you have a separate display inside your house)
0345 366 5976

If you’ve just changed supplier

Prepayment Meter (card/key top up)
0345 302 3473

Credit meter (you receive a bill)
0345 301 4905

If you have a Feed-in tariff

0345 301 4884

To talk to us about a complaint

0345 052 0000

To make a payment, give meter readings or for questions about your bill

0345 059 9905

To receive letters and bills in Braille
We're here 8am-6pm Monday to Friday

0333 202 4762

If you're deaf you can contact us on Minicom (textphone)
We're here 8am-6pm Monday to Friday

0800 056 6560

If you're overseas and need to speak to us

+44(0) 115 843 4373