Telephone Numbers

We're sorry - we're currently receiving a lot of calls, which may mean long waits. We don’t like to keep our customers waiting, so try searching our frequently asked questions using the red "ask us a question" tab on the right-hand side to see if we can help you online.

Got an online account? You can log on to change your tariff, make a payment, submit meter readings or change your Direct Debit. Log on or register now.

No online account? You can still submit meter readings and make a payment online (you just need your account number on hand).

 

Emergency numbers

To talk to us if you've just joined and have a query

If you have a query about your account, call us on 0333 202 4610, we're open 8am-6pm Monday to Friday and 8am-6pm on a Saturday.

If you have a prepayment meter

If you have a prepayment meter and need to talk to us about your account, please call us on:

0345 303 3040

Press option 1 if you'd like to talk to us about our products and services, or to tell us you're moving home.

Press option 2 to talk to us about your gas account, or 3 for your electricity account.

We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday.

To talk to us and tell us you're moving home

To tell us that you're moving, or to let us know your moving home meter readings, please call us on the numbers below: 

  • Prepayment Meter (card/key top up) call us on 0333 202 4643 and press option 1
  • Credit meter (you receive a bill) call us on 0345 303 3020
  • Smart meter (you have a separate display inside your house) call us on 0345 366 5976

We're open 8am - 8pm Monday to Friday and 8am - 6pm on a Saturday.

 

Talk to us about a complaint

If something has gone wrong, please call us on 0333 2024 606 so that we can put it right. We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday.

Talk to us about energy efficiency

If you'd like to speak to someone about energy efficiency advice, or if you have a specific question about how to save energy give us a call on 0333 202 4650, we're open 8am-6pm Monday to Friday.

To talk to us to make a payment, provide meter readings or if you've got a question about your bill

Please give us a call on 0333 2024 606. We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday.

If you'd like to talk to us about Braille

If you'd like to receive communications from us in Braille, please call us on 0333 202 4674, or 0333 202 4685 if you're a StayWarm customer. We're open 8am-6pm Monday to Friday.

If you're deaf you can contact us on Minicom (textphone)

Minicom customers (including those on the StayWarm plan) can call us on 0800 056 6560. We're open 8am-6pm Monday to Friday.

If you're overseas and need to speak to us

 Please call us on +44 (0) 115 843 4373. We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday.

For business enquiries

If you are a business customer please call us on 0333 202 4687. We're open 8am-6pm Monday to Friday.