Before you call, try our online help and frequently asked questions.
You can submit meter readings and make payments online. Get and use an online account to do even more – such as view your bills, switch your tariff or amend your Direct Debit.
We're here to help 8am to 8pm weekdays and 8am to 6pm on Saturdays.
Emergency numbers
Electricity emergency
Gas emergency
Carbon monoxide emergency
If you have a prepayment meter
0345 303 3040
If your enquiry is about Smart Pay As You Go
0345 366 5996
For business enquiries
We're here 8am-6pm Monday to Friday
0333 202 4586
If you're moving or have moved home
Prepayment Meter (card/key top up) 0345 303 3040
Credit meter (you receive a bill) 0345 303 3020
Smart meter (you have a separate display inside your house) 0345 366 5976
If you’ve just changed supplier
Prepayment Meter (card/key top up) 0345 302 3473
Credit meter (you receive a bill) 0345 301 4905
If you have a Feed-in tariff
0345 301 4884
To talk to us about boiler replacements or cavity wall insulation
Lines are open 8am to 8pm, Monday to Friday, and 10am to 6pm on Saturday
0330 400 1083
To talk to us about a complaint
0345 052 0000
To make a payment, give meter readings or for questions about your bill
To receive letters and bills in Braille We're here 8am-6pm Monday to Friday
0333 202 4762
If you're deaf you can contact us on Minicom (textphone) We're here 8am-6pm Monday to Friday
0800 056 6560
If you're overseas and need to speak to us
+44(0) 115 843 4373
For a quick answer you can tweet @EONhelp or find us on Facebook.
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