Telephone Numbers

Before you call, try searching our frequently asked questions using the red "online assistant" tab on the right-hand side.

Opening times? We're here 8am - 8pm Monday to Friday and 8am - 6pm on a Saturday, unless mentioned otherwise below:

We won't be here to answer your calls on Bank Holiday Monday (30 May), but we'll be back to help from Tuesday 31 May.

Got an online account? You can log on to change your tariff, make a payment, submit meter readings or change your Direct Debit. Log on or register now.

No online account? You can still submit meter readings and make a payment online (you just need your account number to hand).


Emergency numbers

Electricity emergency

Gas emergency

Carbon monoxide emergency

If you have a prepayment meter

0345 303 3040

(It’s option 2 to talk to us about your gas account, and 3 for electricity)

If your enquiry is about Smart Pay As You Go

 

0345 366 5996

If you're moving or have moved home

Prepayment Meter (card/key top up)
0345 303 3040

Credit meter (you receive a bill)
0345 303 3020

Smart meter (you have a separate display inside your house)
0345 366 5976

If you’ve just changed supplier

Prepayment Meter (card/key top up)
0345 302 3473

Credit meter (you receive a bill)
0333 202 4610

To talk to us about a complaint

0333 202 4606

 

To talk to us about energy efficiency
We're here 8am-6pm Monday to Friday

0800 051 1480

 

To make a payment, give meter readings or for questions about your bill

0345 059 9905

 

To receive letters and bills in Braille
We're here 8am-6pm Monday to Friday

0333 202 4674

 

If you're deaf you can contact us on Minicom (textphone)
We're here 8am-6pm Monday to Friday

0800 056 6560

 

If you're overseas and need to speak to us

+44 (0)115 843 4373

 

For business enquiries
We're here 8am-6pm Monday to Friday

0333 202 4586