Before you call, try searching our frequently asked questions using the red "online assistant" tab on the right-hand side.
Opening times? We're here 8am - 8pm Monday to Friday and 8am - 6pm on a Saturday.
Got an online account? You can log on to change your tariff, make a payment, submit meter readings or change your Direct Debit. Log on or register now.
No online account? You can still submit meter readings and make a payment online (you just need your account number to hand).
Emergency numbers
Electricity emergency
Gas emergency
Carbon monoxide emergency
If you have a prepayment meter
0345 303 3040
If your enquiry is about Smart Pay As You Go
0345 366 5996
For business enquiries
We're here 8am-6pm Monday to Friday
0333 202 4586
If you're moving or have moved home
Prepayment Meter (card/key top up) 0345 303 3040
Credit meter (you receive a bill) 0345 303 3020
Smart meter (you have a separate display inside your house) 0345 366 5976
If you’ve just changed supplier
Prepayment Meter (card/key top up) 0345 302 3473
Credit meter (you receive a bill) 0345 301 4905
To talk to us about a complaint
0345 052 0000
To make a payment, give meter readings or for questions about your bill
0345 059 9905
To receive letters and bills in Braille We're here 8am-6pm Monday to Friday
0333 202 4762
If you're deaf you can contact us on Minicom (textphone) We're here 8am-6pm Monday to Friday
0800 056 6560
If you're overseas and need to speak to us
+44(0) 115 843 4373
For a quick answer you can tweet @EONhelp or find us on Facebook.
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