Telephone numbers

Before you call, try our online help and frequently asked questions.

You can submit meter readings and make payments online. Get and use an online account to do even more – such as view your bills, switch your tariff or amend your Direct Debit.

We're here to help 8am to 8pm weekdays and 8am to 6pm on Saturdays. 


Emergency numbers

Electricity emergency

Gas emergency

Carbon monoxide emergency

If you have a prepayment meter

0345 303 3040

If your enquiry is about Smart Pay As You Go

0345 366 5996

For residential general enquiries

 0345 052 0000

For business enquiries

We're here 8am-6pm Monday to Friday

 0333 202 4586

If you're moving or have moved home*

Prepayment Meter (card/key top up)
0345 303 3040

Credit meter (you receive a bill)
0345 303 3020

Smart meter (you have a separate display inside your house)
0345 366 5976

If you’ve just changed supplier*

Prepayment Meter (card/key top up)
0345 302 3473

Credit meter (you receive a bill)
0345 301 4905

If you have a Feed-in tariff

0345 301 4884

To talk to us about boiler replacements or cavity wall insulation

Lines are open 8am to 8pm, Monday to Friday, and 10am to 6pm on Saturday

0330 400 1083

To talk to us about a complaint*

0345 052 0000

To make a payment, give meter readings or for questions about your bill*

0345 052 0000

To receive letters and bills in Braille
We're here 8am-6pm Monday to Friday

0333 202 4762

If you're deaf you can contact us on Minicom (textphone)
We're here 8am-6pm Monday to Friday

0800 056 6560

If you're overseas and need to speak to us

+44(0) 115 843 4373

If you recieve a call from any of these numbers, please...

Legal: 0800 077 3043

SMS (phone number presented in a text message): 0800 090 3943

Without Agents IVM: 0800 077 3044

With Agents: 0800 077 3051

DRV With Agents: 0800 077 3047

DRV Without Agents: 0800 077 3047

FDS Pre Court: 0800 077 3046

FDS Pre Warrant: 0800 077 3048


*If your account number starts with 39 please log in to your online account and fill out the form to get in touch. You can find the form within your account page under the help menu.