Telephone numbers

Before you call, try searching our frequently asked questions using the red "online assistant" tab on the right-hand side.

Opening times? We're here 8am - 8pm Monday to Friday and 8am - 6pm on a Saturday.

Got an online account? You can log on to change your tariff, make a payment, submit meter readings or change your Direct Debit. Log on or register now.

No online account? You can still submit meter readings and make a payment online (you just need your account number to hand).

Emergency numbers	Electricity emergency Gas emergency Carbon monoxide emergency
If you have a prepayment meter	0345 303 3040 Call us now
If your enquiry is about Smart Pay As You Go	0345 366 5996
For business enquiries We're here 8am-6pm Monday to Friday	0333 202 4586
If you're moving or have moved home	Prepayment Meter (card/key top up) 0345 303 3040 Call us now Credit meter (you receive a bill) 0345 303 3020 Call us now Smart meter (you have a separate display inside your house) 0345 366 5976 Call us now
If you’ve just changed supplier	Prepayment Meter (card/key top up) 0345 302 3473 Call us now Credit meter (you receive a bill) 0345 301 4905 Call us now
If you have a Feed-in tariff	0345 301 4884 Call us now
To talk to us about a complaint	0345 052 0000 Call us now
To make a payment, give meter readings or for questions about your bill	0345 059 9905 Call us now
To receive letters and bills in Braille We're here 8am-6pm Monday to Friday	0333 202 4762 Call us now
If you're deaf you can contact us on Minicom (textphone) We're here 8am-6pm Monday to Friday	0800 056 6560 Call us now
If you're overseas and need to speak to us	+44(0) 115 843 4373 Call us now

Online help

For a quick answer you can tweet @EONhelp or find us on Facebook.