We'll aim to contact you within 28 days
Day 1-7 - We receive your details and pass them to our claims team
Day 7-14 - Our claims team will review all the information we have about your account and match them to the details you’ve given us.
Day 14-25 - We’ll make a decision on your claim.
Day 25-28 - We'll send you a letter to let you know the outcome of your claim.