Saving Energy Toolkit

About E.ON See

What is E.ON See?

E.ON See is an online tool for you to see the energy you're using in your home and how much you're spending on it. This is so you can understand where your energy goes and take action to reduce your use if necessary.

    Benefits include:
  • Better understanding of your household's energy habits by seeing your monthly energy use, broken down by electricity or gas, and exploring how this changes over time.
  • Giving you an understanding of how much energy you're likely to be using on heating, hot water, appliances and so on.
  • Enabling you to compare your energy use to approximately 100 households that are similar to your own.
  • Offering tailored energy saving tips to help you make informed decisions about where and how you use energy in your homes and reduce if necessary.

Why have we changed the Saving Energy Toolkit to E.ON See?

We decided to relaunch our Saving Energy Toolkit as E.ON See to make it even easier to use.

E.ON See will help you understand and see where you use your energy, when you use the most and how you compare to similar homes like yours. By showing you this information we hope that you'll feel more in control and ultimately make changes around the home to use only the energy you need.

Who can use E.ON See?

If you're an E.ON domestic customer and you manage your account online you can access E.ON See by logging onto your account. If you don't currently manage your account online it's quick and easy to set up, just register, enter your details and we'll send you a confirmation email with a link to your account. As soon as you complete the set up by clicking on your activation email you can use E.ON See and see how you compare.

If you're a new customer or have moved home you won't be able to see your energy use until you get your first bill. However you can still use E.ON See to view the 'Ways to save' pages and to tell us about your home.

Having trouble using E.ON See?

To view E.ON See you must have gas and/or electricity supplied by us and have registered to manage your account online.
If you're having trouble accessing E.ON See online it may be due to one of the following reasons;

  • If you're a new customer you will need to have received your first bill from us.
  • If you've recently moved properties and have not received your first bill or are in the process of moving home.

Remember you'll still be able access the Ways to Save part of the Tool, which gives you great advice on how to try to become more energy efficient, so take a look.

Take your time to read the frequently asked questions below if you want more information.

What are the features of E.ON See?

Where can I see my energy use and cost?

You can find the last 2 months of your energy use on the homepage or over a longer time period within ‘My energy’ page. The top graph ‘My energy use’ shows the last 13 months of energy use and the ‘My energy cost’ graph is at the bottom of this page.

What is the 'My energy use' graph?

The 'My energy use' graph allows you to see how your energy use changes through the year on a month by month basis. The graph shows your energy use for the previous 13 months at a time, providing you’ve been supplied by us for the whole of that time. By clicking the back red arrow you can view your energy use for the whole time you've been an E.ON customer. If you have both your gas and electricity with E.ON, this graph displays both fuels together.

Using the meter readings we have for your property, we estimate your average daily energy use and update your monthly energy use based on this daily average. We update your energy cost information at the same time we work out your bill amounts.

The graphs may be based on estimated meter readings. To make sure they give the most accurate picture of your energy use you can send us your meter readings – it’s easy to do this, just log onto your account and select submit meter readings.

If you have a smart meter,  we use readings we get automatically from your meter to create your graphs

Your energy costs will vary each month reflecting your usage, but costs may also be affected by changes to your energy prices, or if you switch to another E.ON tariff. Of course, the weather will also affect how much you use. We get our weather information from weather stations via the met office. You can also see how the weather has affected your energy use.

What is the similar home comparison?

The similar home comparison shows the energy you use in your home compared to similar E.ON customer homes in your area.

By seeing how you compare you can take actions to try and use no more energy than you need and save energy If you have both your gas and electricity with E.ON, this graph displays both fuels together. You can see your similar homes comparison for the last month within the E.ON See homepage or for the last 13 months on the 'My energy' page.

What is the 'My energy cost' graph?

This graph compares your energy costs for the month against the previous month and is split out by fuel type. You can also see if your energy costs have changed compared to the same month last year if you have been with us for over a year.

You're able to see this information as soon as your next bill arrives, which could be either quarterly or monthly depending on your billing frequency. You will be only be able to see your monthly cost comparison for up to a month after we have sent your bill, to make sure we’re showing you the most up to date information.

The 'My energy cost' graph compares costs for calendar months. This might be different from your bills or statements. We use the meter reads we have for your property, or our reasonable estimates, to work out the cost per day and use this to calculate your usage and your costs. If you send us regular meter reads it will help to make the chart more accurate. Other reasons for different monthly costs can include price or tariff changes.

What are the ‘Energy breakdown’ graphs?

These show you how the energy you use in your home can be split by heating, lighting, hot water, appliances, entertainment and cooking. This is only a guide, based on an average home. You can help make this more accurate by answering the questions about your home with the 'My home' page. The 'Energy breakdown' graphs will update instantly and you can edit your answers at any time if things change.

What are the 'Ways to save' energy saving tips?

Within E.ON See you have access to a wide range of Energy Saving Tips that can help you save energy. Energy saving tips give you information on things you can do in the home as well as how to choose more energy saving products, all helping you to cut your energy usage to no more than you need.

How often will my graphs update?

Your energy use graphs will update monthly. Your energy cost information will update each time you receive a bill.

Can I access E.ON See on my mobile device or E.ON App?

You can access E.ON See on your mobile or tablet; however it's not currently available on the E.ON App.

About the similar homes comparison

What are similar homes?

We'll use the data available to us to identify homes that are similar to yours. For example, the number of bedrooms or whether the home is terraced, detached, semi-detached etc., as at the date of the last national census. We don’t include homes that the census show as unoccupied. We also won’t take into account things like construction type.

We'll typically compare your energy use to other homes in the same county. To help us improve the accuracy of our comparisons, you can update the information about your home and the number of occupants in the 'My home' page or by clicking on 'What are similar homes' within the 'My energy' page. You can also find this by clicking on 'Tell us about your home' on the energy breakdown section of the tool.

How did you choose the homes used in my similar homes comparisons?

We’ve chosen other E.ON customers' homes near you that we think have similar characteristics such as building type (detached, semi-detached, apartment, bungalow etc.), number of bedrooms and occupancy.

To help us improve the accuracy of our comparisons, you can update the information about your home and the number of occupants in the 'My home' page or by clicking on ‘What are similar homes' within the 'My energy' page. You can also find this by clicking on ‘Tell us about your home’ on the energy breakdown section of the tool

What if there are good reasons that my household uses more energy than similar homes?

Our goal is to provide you with a comparison that is valid and meaningful to you. Currently, our report comparisons include a group of similar, nearby, occupied E.ON customer’s homes. Our research shows that, for almost all residents, this provides a good indication of typical usage. However, there are some factors for which we don’t account for such as special loads. And of course we don’t know about your personal circumstances – for example whether you are at home all day or work full time.

To help us improve the accuracy of our comparisons, you can update the information about your home and the number of occupants in the 'My home’ page or by clicking on ‘What are similar homes’ within the 'My energy' page. You can also find this by clicking on ‘Tell us about your home’ on the energy breakdown section of the tool.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can the online tool E.ON See help me?

It's understandable that some people may have life circumstances that make it difficult to reduce their home's energy use. We aim to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips are best for you and search for more ideas. In some cases, you may not be able to make substantial savings, but we've found that most people can make at least some savings and we hope that we can help you to do so.

How do efficient similar homes manage to use so much less energy than me?

Efficient households may take a variety of steps to be more energy efficient, including using the thermostat to manage heating costs, turning off lights and devices when not in use and always running full loads in the dishwasher, washing machine and tumble dryer. While these homes use less energy than you, it might not be because their homes are more efficient – they may not be at home as often as you, or you may have life or health circumstances that mean you use more. See our 'Ways to save' pages for ideas on how to be more energy efficient.

Can we compare specific similar homes?

Unfortunately we cannot compare specific homes.

Data sharing

Will my data be shared with anyone?

We will only share data as in line with your energy supply Terms and Conditions, find out more by accessing our Terms and Conditions pages.

I don’t want to share my data, can I opt out?

If you don't want to share your data, just contact us via email with your account details. You can send us an email by selecting Contact us, which you will find within the footer of any page on our website.

How have you got my data?

Some customers have already provided E.ON with details of their home type, number of bedrooms and number of occupants.  Otherwise, we have modelled this information based on what we know about homes near to yours.

What will you use it for?

We will use information about your home to match you with “similar homes”, and to create the energy breakdown pie chart.

Will my data be shared with any other E.ON customers?

None of your data will be visible to any other E.ON customers.

Who can use the E.ON See?

Who can use E.ON See?

If you're an E.ON domestic customer and you manage your account online you can access the online tool E.ON See, by logging onto your account. If you don’t currently manage your account online its quick and easy to set up, just click 'My account' at the top of the page and then the option to 'Register for an online account', enter your details and we’ll send you a confirmation email with a link to your account. As soon as you complete the set up by clicking on your activation email you can use E.ON See and see how you compare.

Alternatively you can call us and one of our customer service advisors will be happy go through the online tool E.ON See with you and tell you how you compare.

If you are a new customer or have moved home you won't see your similar home and energy use comparisons until you receive your first bill; however you can still use E.ON See to view the 'Ways to save' pages and to tell us about your home.

Who can't use E.ON See?

Unfortunately if you are not an E.ON domestic customer you will not be able to use E.ON See.

I am a new E.ON customer; can I use E.ON See?

Yes. After your energy supply goes live you can access the ‘Ways to save’ section of the site, and after your first bill you will be able to see your energy comparison and access all of the features. Each month we’ll update your consumption information so you’ll start to be able to compare how much you use from month to month. Many customers who join E.ON have their bills every quarter, so it could take up to 3 months from when you join E.ON.

I am an existing E.ON customer; can I use E.ON See?

Yes, you can start using E.ON See straight away by logging onto your online account or alternatively calling one of our advisors.

Do I need to manage my account online in order to use E.ON See?

Yes. You will need to log into your online account If you want to use E.ON See yourself. If you don't have access to the internet or have not registered your online account you can call one of our helpful customer service advisors who will be happy to share your energy information with you.

Why do I have to manage my account online?

To help you receive the full benefits of E.ON See it’s a good idea to manage your account online, that way you can see your energy use and comparison whenever it’s convenient for you. You’ll also benefit from being able to submit regular meter readings to us which all helps to make your energy comparison as accurate as possible.

Moving home

What happens if I move home? Can I still access E.ON See?

Yes, once you've received a bill at your new home E.ON See will show your energy use in your new home. When you first move into your new property, we need to learn about your energy use again and this sometimes means that the 'My energy use' graph can look a little strange, especially if your use is based on estimated meter readings. To make sure your energy use is accurate as possible it’s best you aim to submit a meter reading once a month.

Because E.ON See is based on you and your home as well as your comparison against similar E.ON customer homes to you, once you leave your old property, you'll no longer be able to see information on that property. That also means that you won't be able to see any of the previous occupier’s energy information at your new property.

I’ve moved into my new home but I don’t have my ‘historical data / consumption’ which I could see at my old property?

When you move home, we need to learn about how you consume energy at your new property. As we gain more information about you at your new property features in E.ON See will update.

I’ve moved into my new home, will it show the previous occupants usage/comparison?

No your energy usage and comparison is based on you and your new home, so you won't be able to see your energy use compared to the previous occupant.

I left E.ON not too long ago but I’ve heard about the new online tool E.ON See, can I come back to E.ON?

Yes. If you come back to E.ON at the same property within 90 days you'll be able to see your energy use and comparison, although there will be a ‘blank’ time period in your comparisons, this will be for the period of time that you weren't supplied by us.

I have changed supplier for my energy, can I still view E.ON See for the time I was supplied by E.ON?

No, you must have your gas and/or electricity supplied by E.ON to access E.ON See.

I rent my home; can I still access the online tool E.ON See?

Yes, as long as the account for your home is in your name you can access all of the energy usage and cost comparison information.

I only have a single fuel, if I decide to have both fuels from E.ON, will my E.ON See show both gas and electricity?

E.ON See will show the energy use and comparison for the fuels we supply you with.

Meters and meter readings

If I give a meter reading, will my E.ON See information update?

Your energy use is updated once per month using either estimated or accurate meter reads. If you have given us an accurate meter read after your graphs have updated for that month, they will not update again until the following month.

Bills

Why don't the 'My energy' graphs match my bill amounts?

Billing periods may be for different time periods than the calendar months shown on the chart. To make it easier for our customers, the charts show all energy usage on a month by month basis. We calculate this by estimating how much energy you use each day based on the consumption details we have.

I have requested a new bill, will this affect my energy graphs?

Yes, because a bill gives us new information on your energy usage, E.ON See will be updated once we've sent your new bill.

Smart meters

If I have a smart meter will it make a difference to E.ON See?

No. We'll use readings which we take automatically from your meter and use them to create your energy use graphs.
We're also working to bring more features and functions for customers with smart meters, and we'll let you know when they're ready.