These terms and conditions are part of the full tariff terms and conditions for our energy tariffs released after 6 December 2013. If you wish to view your tariff terms and conditions in full, please visit our tariff terms and conditions page.
Please note these T&Cs do not relate to tariffs launched before this date, which you may be on until your current contract end date.
If you have any questions about E.ON Rewards or if your tariff is eligible, look at our frequently asked questions.
In this section, these terms have the meanings shown:
Points Balance means the total number of E.ON Rewards Points available for you to exchange for rewards.
Reward Provider means a third party who provides vouchers or other rewards as part of the E.ON Rewards scheme.
How to opt in to E.ON Rewards
You can join E.ON Rewards when you agree your Contract with us on an eligible tariff. If you are already on an eligible tariff you can log into your online account (if you have one).
If you don’t want to manage your account online, you can join E.ON Rewards over the phone. If you have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.
How to earn E.ON Reward Points
Once you have opted in, for each day we supply you with electricity under this or any other eligible tariff, you will automatically receive E.ON Reward Points under our Customer Reward – see eonenergy.com/rewards for more information.
We may introduce new ways to earn E.ON Reward Points. We’ll let you know about this.
More about E.ON Reward Points
Each month we will calculate the E.ON Reward Points you have earned and add them to your Points Balance. Each point will then have a life of two years; after that time the points will expire and will disappear from your Points Balance.
E.ON Reward Points have no monetary value. They cannot be exchanged for cash and are only valid for the named account holder; they cannot be transferred.
How you will know how many E.ON Reward Points you have
If you have any points in your Points Balance when we send your bill or statement, we’ll tell you about them. You can also see how many points are in your Points Balance by logging in to your online account (if you have one). If you don’t want to manage your account online and have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.
How you can exchange your points for rewards
When you have collected enough E.ON Reward Points you will be able to exchange them for rewards. You can do this by logging in to your online account (if you have one). If you don’t want to manage your account online and have a credit meter call 0345 301 5350 or if you’re a prepayment customer please call 0345 302 4317. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays. You can see details of the rewards available at eonenergy.com/rewards.
When you exchange points for rewards, we’ll use your oldest points first.
When you exchange your points we’ll tell you when you can expect to receive your reward. If you don’t receive your reward within the time stated, give us a call on 0345 059 9905.
If you receive your reward from a Reward Provider and you have any queries about using it or experience any problems with it, you should talk to the Reward Provider directly, using the contact details provided with your reward. We are not responsible for any goods or services provided by a Rewards Provider.
If you move out
If you tell us you are moving to another property supplied by E.ON we will arrange to transfer your Points Balance to your new home. If we do not supply your new property but tell us you are arranging to switch your supply to us on an eligible tariff, your Points Balance will be transferred to your new home once the switch is complete. Your points will continue to expire after two years, therefore when your switch is complete you may have less points in your Points Balance than you had before you moved.
Leaving E.ON Rewards
If you are no longer supplied by E.ON on an eligible tariff, or if you opt out of E.ON Rewards, you will no longer be able to earn E.ON Reward Points. We will update your Points Balance with all the points earned up until you left and round your points up to the nearest 100 E.ON Reward Points; this will be shown on your final bill. You will be able to exchange your points for rewards until all the points have expired.
Changes to E.ON Rewards
We may make changes to or withdraw E.ON Rewards at any time by giving you 30 days’ notice.