Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.

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We’re sorry but we can’t match the address details you’ve provided to a property in our systems.

In order for us to match your property and provide you with a quote, we need your electricity supply number (MPAN) and meter point reference number (MPRN), both of which can be found on your bill.

Once you have these details, give us a call on 0333 202 4662. We’re open Monday to Friday 8am – 8pm, or Saturday 8am – 4pm.