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We've changed our prices

We decreased our prices on 1 October 2017. If you're a home customer and you pay by key or card (prepayment), or top up online (Smart Pay As You Go), you'll benefit.

What's happened and why?

The amount we charge you for paying for your energy using prepayment or Smart Pay As You Go has changed.

The CMA has investigated the energy market and set a limit on what energy suppliers can charge from 1 April 2017. This limit will change every six months, in April and October.

Who are the CMA?

The Competition and Markets Authority. They're a government organisation who ensures that there's fair competition in and outside of the UK. One of their main aims is to make sure markets (like the energy industry) work well for you.

Paying by prepayment

You'll start paying our new prices the first time you top up your meters after 1 October 2017.

Your statement will show a decrease in how much you've spent throughout the year, but due to rising non-energy costs, some people might see a small increase instead.

Our prepayment tariff

Paying by Smart Pay As You Go

If you're currently on a fixed tariff, you can stay on it until your end date, but when you come to renew with us, and if you want to stay on Smart Pay As You Go, EnergyPlan will be your only option.

When you switch to it, or if you're already on EnergyPlan, you'll automatically get our new prices from 1 October 2017.

This change will affect you differently based on the tariff you're currently on.

Our Smart Pay As You Go tariff

Discover more

Our tariffs