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We're changing our prices

On 1 October 2018 we’re increasing your prices. If you're a home customer and you pay by key or card (prepayment), or top up online (Smart Pay As You Go), you'll be affected.

What's happening and why?

The maximum prices energy suppliers can charge prepayment or Smart Pay As You Go customers are reviewed every six months. This is known as the price cap.

On 1 October 2018 we’ll increase your prices in line with a change to the price cap due to higher costs. 

Who are the CMA?

The Competition and Markets Authority. They're a government organisation who ensures that there's fair competition in and outside of the UK. One of their main aims is to make sure markets (like the energy industry) work well for you.

Paying by prepayment

From 9 August 2018 we’re showing the new prices on our website, but you won’t start paying these prices until the first time you top up your meters after 1 October 2018.

We’ll send you a letter with your new prices which will be effective from 1 October 2018.

Prepayment tariff features

Paying by Smart Pay As You Go

If you're currently on a fixed tariff, you can stay on it until your end date, but when you come to renew with us, and if you want to continue to pay by Smart Pay As You Go, EnergyPlan with Smart Pay As You Go tariff will be your only option. 

When you switch to it, or if you're already on EnergyPlan with Smart Pay As You Go, you'll automatically get our new prices from 1 October2018.

This change will affect you differently depending on the tariff you're currently on.

Smart Pay As You Go tariff features

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Our tariffs