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We've changed our prices

We increased our prices on 1 April 2018. If you're a home customer and you pay by key or card (prepayment), or top up online (Smart Pay As You Go), you'll be affected. 

What's happened and why?

The maximum prices energy suppliers can charge prepayment or Smart Pay As You Go customers are reviewed every six months. This is known as the price cap.

On 1 April 2018 we increased your prices in line with a change to the price cap due to higher costs. 

Who are the CMA?

The Competition and Markets Authority. They're a government organisation who ensures that there's fair competition in and outside of the UK. One of their main aims is to make sure markets (like the energy industry) work well for you.

Paying by prepayment

You'll start paying our new prices the first time you top up your meters after 1 April 2018. 

Prepayment tariff features

Paying by Smart Pay As You Go

If you're currently on a fixed tariff, you can stay on it until your end date, but when you come to renew with us, and if you want to continue to pay by Smart Pay As You Go, EnergyPlan with Smart Pay As You Go tariff will be your only option. 

When you switch to it, or if you're already on EnergyPlan with Smart Pay As You Go, you'll automatically get our new prices from 1 April 2018.

This change will affect you differently depending on the tariff you're currently on.

Smart Pay As You Go tariff features

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Our tariffs